![Wyndham Hotels & Resorts](https://media.trabajo.org/img/noimg.jpg)
Guest Services Agent
2 months ago
** Guest Services Agent**
Location: Las Vegas, NV, US, 89128
Property Name: La Quinta by Wyndham Las Vegas - Summerlin Tech Cntr Req Id: 17334
La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Las Vegas - Summerlin Tech Cntr location in Las Vegas , Nevada .
**Job Summary**
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
**Education & Experience**
* College course work in related field helpful.
* Experience in a hotel or a related field preferred.
* High School diploma or equivalent required.
* Computer experience required.
* Customer Services experience preferred.
**Physical Requirements**
* Flexible and long hours sometimes required.
* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
**General Requirements**
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
**Fundamental Requirements**
* Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
* Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
* Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
* Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
* Review Front Office log and Trace File daily.
* Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
* Follow all cash handling and credit policies.
* Be aware of all rates, packages and special promotions as listed in the Red Book.
* Be familiar with all in-house groups.
* Be aware of closed out and restricted dates.
* Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
* Be familiar with hospitality terminology.
* Have knowledge of emergency procedures and assist as needed.
* Handle check-ins and checkouts in a friendly, efficient and courteous manner.
* Use proper two-way radio etiquette at all times when communicating with other employees.
* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
* Be able to complete a bucket check, room rate verification report, and housekeeping report.
* Balance and prepare individual paperwork for closing of shift according to hotel standards.
* Maintain and market promotions and guest programs.
* Maintain a clean work area.
* Assist guests with safe deposit boxes.
**COMPANY OVERVIEW:**
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 21 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Registry Collection Hotels, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
**Job Location:** La Quinta by Wyndham Las Vegas - Summerlin Tech Cntr , 7101 Cascade Valley Court , Las Vegas , Nevada 89128
**Employment Status:** Full-time
-
Guest Service Agent
5 months ago
Las Vegas, United States Waldorf Astoria Las Vegas Full timeDescriptionA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
-
Guest Service Agent
3 months ago
Las Vegas, United States Waldorf Astoria Las Vegas Full timeDescriptionA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
-
Guest Service Agent
5 months ago
Las Vegas, Nevada, United States Waldorf Astoria Las Vegas Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
-
Guest Service Agent Part-Time
3 months ago
Las Vegas, United States Las Vegas TownePlace Suites by Marriott Stadium District Full timeJob DescriptionJob DescriptionGuest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunitiesEmployee discountsCompetitive payDaily...
-
Guest Services Agent
2 months ago
Las Vegas, United States Wyndham Hotels & Resorts Full time** Guest Services Agent - $11.00** Location: Las Vegas, NV, US Property Name: La Quinta by Wyndham Las Vegas Airport North Conv Ctr Req Id: 14648 La Quinta by Wyndham is now seeking a Guest Services Agent - $11.00 to join our team at the La Quinta by Wyndham Las Vegas Airport North Conv Ctr location in Las Vegas , Nevada . **Job Summary** The Guest Service...
-
Airport Guest Service Agent LAS
2 months ago
Las Vegas, United States Hawaiian Airlines Full timeTitle Airport Guest Service Agent LAS Description **Aloha and thank you for your interest in the Airport Guest Service Agent position with Hawaiian Airlines in San Diego, California!** At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our...
-
Guest Services Agent
2 months ago
Las Vegas, United States Wyndham Hotels & Resorts Full time** Guest Services Agent (Front Desk )** Location: Las Vegas, NV, US, 89128 Property Name: La Quinta by Wyndham Las Vegas - Summerlin Tech Cntr Req Id: 19672 La Quinta by Wyndham is now seeking a Guest Services Agent (Front Desk ) to join our team at the La Quinta by Wyndham Las Vegas - Summerlin Tech Cntr location in Las Vegas , Nevada . **Job Summary**...
-
Guest Service Agent-2
2 months ago
Las Vegas, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
Guest Service Agent
5 months ago
Las Vegas, United States Hilton Hotels & Resorts Full timeAs Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influence Guest Service, Agent, Customer Service, Guest, Service Manager, Retail, Hotel
-
Guest Service Agent
4 weeks ago
Las Vegas, United States Hilton Grand Vacations Full timeJob Description Working at HGV... Hilton Grand Vacations is proud to have a team with diverse abilities that mirror the variety of vacations we offer. We are dedicated to creating a work environment that cultivates growth, allowing our team members to not only improve their existing skills but also acquire new ones to advance their careers. If you are ready...
-
Guest Information Agent
1 month ago
Las Vegas, United States Las Vegas Convention Center Full timeSalary: $17.00 Hourly Location : Las Vegas, NV Job Type: On-Call Job Number: FY25 GST_INF_AGT Department: Guest Experience Section: Guest Experience Opening Date: 08/05/2024 The Role: The Guest Information Agent represents the Las Vegas Convention and Visitors Authority by providing exceptional customer service. This position will be responsible for...
-
Guest Services Assistant Manager
1 month ago
Las Vegas, Nevada, United States tapwage Full timeJOB SUMMARY:The Guest Services Assistant Manager reports to and collaborates with the Hotel Operations Managers to set the tone for the front-of-house experience of Caesars Palace. This integral role assists in leading the hotel departments (Front Office, Front Services) by example, ensuring that no need goes unmet and no opportunity to make a guest's visit...
-
Guest Service Representative
2 months ago
Las Vegas, United States Maverick Helicopters, Inc Full timeJob DescriptionJob DescriptionPT PositionsSchedule Varies$14.00 an hour plus commission on direct bookingsPOSITION SUMMARY The primary duties of the guest service representative is to assist guests with the check-in process for their Helicopter tour, and accommodate guests in an attentive, courteous and friendly manner. ESSENTIAL FUNCTIONS Reasonable...
-
Guest Experience Supervisor
3 days ago
Las Vegas, Nevada, United States SAHARA Las Vegas Full timeSAHARA Las Vegas is seeking a dedicated and passionate Guest Experience Supervisor to join our dynamic team. As a key member of our Front Office, you will play a vital role in ensuring that every guest has an exceptional and memorable experience from check-in to checkout. In this role, you will be responsible for providing outstanding customer service,...
-
Guest Engagement Supervisor
5 months ago
Las Vegas, United States Trump Hotel Las Vegas Full timeJob DescriptionJob DescriptionPOSITION PURPOSE:Provide supervision, direction and leadership in the Resort Services Department in accordance with the objectives, performance and quality standards supportive of the brand. The Guest Engagement Supervisor ensures the highest level of quality to all customers; ensures enforcement of policies and procedures;...
-
Front Desk Agent
6 days ago
Las Vegas, United States Tharaldson Hospitality Full timeGuest Service Agent/Front Desk Agent: PM Shift Available Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay ...
-
Front Desk Agent
3 months ago
Las Vegas, United States Las Vegas Residence Inn Airport Full timeJob DescriptionJob DescriptionGuest Service Agent/Front Desk Agent: PM Shift AvailableDo you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunitiesEmployee...
-
Customer Service Representative
3 months ago
Las Vegas, United States Bree Buckles - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Front Office Agent
3 months ago
Las Vegas, United States Trump International Hotel Las Vegas Full timeEnsure the guest experience is seamless during the arrival and departure process and throughout the stay. Acquaints each guest with room and features. ESSENTIAL FUNCTIONS:Completes VIP registration process by inputting and retrieving information from Office Agent, Agent, Office, Hotel, Business Services, VIP
-
Insurance and Financial Services Position
3 months ago
Las Vegas, United States Ryan Janet - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Paid Holiday'sWork Cell Phone & ServiceShort Term DIsabilityLife InsuranceBonus based on performanceCompetitive salaryEmployee discountsOpportunity for advancementPaid time offTraining & development Position OverviewDo you have aspirations to run your own business? If so, you may want to consider working in one of...