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ServiceNow Lead

4 months ago

Santa Clara, United States Omni Inclusive Full time
Top Skills' Details
Ability to lead and own ServiceNow for global enterprise
Dynamic Thought & People Leadership Skills... confident in ability to build awareness and generate "buy-in" with executives across other business units
15+ years of experience in Information Systems and Technology including an understanding of Service and Business Processes

Secondary Skills - Nice to Have
  • Design
  • Workflow
  • cloud
  • service desk
  • service management
Job Description
  • Experience influencing stakeholders across the organization
  • Experience with large companies 7000+ emp
  • Experience working in a multicultural, international organization
  • Excellent written/verbal communication and presentation skills
  • Strong organizational, consultative, and conflict resolution skills
  • Good analytical skills, details oriented, ability to effectively listen to and resolve customer issues
  • Good business acumen, ability to understand end to end business processes and work in a global environment
  • Solid teamwork and interpersonal skills to work well on cross-functional teams and at all levels of an organization
  • Relevance competency certification and education
Additional Skills & Qualifications
  • Drive the service and cloud platform vision across IT and the business
  • Manage and analyze business requirements / processes and define the right solutions
  • Evaluate system integration considerations to determine appropriate technology solutions.
  • Design, configure/code, tests and documents solutions based on user/business requirements.
  • Ensure SNOW platform is highly available, up to date and with high data quality
  • Continuously seeks ways to improve customer experience and users experience from SNOW platform
  • Explore ways to expand and integrate SNOW platform for new services
  • Integrate / maintain robust operation and project management processes
  • Follow up with stakeholders as needed
  • Employee Value Proposition (EVP)
  • Highly influential role aligned to a massive global instance of ServiceNow, a company fully invested in continuing the growth & utilization of the platform, and backing to create, design, build, implement, and lead the world's premier Service Management suite