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Documentation Team Lead

2 months ago

Santa Clara, California, United States ServiceNow Full time
Job Summary

We are seeking a highly skilled Technical Writing Manager to join our team at ServiceNow. As a Technical Writing Manager, you will be responsible for leading a team of information developers and collaborating with cross-functional teams to create high-quality documentation for our products.

Key Responsibilities
  • Team Leadership: Lead a team of information developers to plan and prioritize documentation projects, ensuring timely delivery and high-quality output.
  • Content Development: Collaborate with subject matter experts and other teams to develop comprehensive and accurate documentation for our products.
  • Process Improvement: Identify opportunities to improve documentation processes and implement changes to increase efficiency and effectiveness.
  • Performance Management: Conduct regular performance reviews and provide feedback to team members to ensure they are meeting their goals and objectives.
  • Talent Development: Recruit and develop talented information developers to join our team.
  • Documentation Quality: Ensure that all documentation meets our quality standards and is aligned with our brand and style guidelines.
Requirements
  • Education: Bachelor's degree in Technical Communication, English, Computer Science, or related field.
  • Experience: 5+ years of experience writing software documentation for a technical audience and 3+ years of team management experience.
  • Skills: Strong background in HTML, XML, and DITA, high level of creativity, flexibility, and dependability, and ability to react quickly in a fast-paced environment.
What We Offer

We offer a competitive salary, equity (when applicable), variable/incentive compensation, and benefits. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs (subject to eligibility requirements).