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Operations Lead

4 months ago

Seattle, United States Splice Project Management Full time

Company Overview:

We are Splice. Were passionate problem solvers who focus on providing our clients with the experience and flexibility to deliver the right solution for every single challenge. Splice is the professional services division of One Workplace, providing FF&E project integration, post-occupancy and MAC management services acting on behalf of the client. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now its time to expand our team.

Splice is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Compensation range: $28.00-$31.00/HR

OWP Benefits:

  • 15 days of PTO
  • 9 Paid holidays
  • Medical/Dental/Vision Insurance
  • Profit Sharing
  • 401k + Employer Match
  • Wellness App with reimbursement of up to $500/year


Position Summary:

Location: South Seattle, WA

Hours: Monday - Friday; Day Shift

The Operations Lead holds the field crew to the highest standards in the moves, adds, and changes of furniture at customer sites. Serves as a main point of contact for both Operation Supervisors and field crew. Plans workflow, directs services, resolves issues, and manages all administrative paperwork. Works closely with Operation Supervisors and field crew to ensure customer's satisfaction.

Responsibilities:

  • Staff performance management, coaching, and development of field crew
  • Partner with Operation Supervisors to develop and revise field procedures to ensure field crew adhere to policies and procedures consistently
  • White glove responsibilities for escalations
  • Subject matter expert and quality control of overall daily duties of crew
  • Creative solutions to resolve problems that emerge during services
  • Provides leadership for field crew teams on projects with significant complexity
  • Effectively interacts with customers, trades, colleagues, and vendor partners
  • Provides training and monitoring for field crew (and vendor partners) in the correct methods and resolution of service issues
  • Perform tasks as assigned

Qualifications:

Education/Experience

  • 2 4 years of supervisory experience, preferably in delivery and/or installation
  • High school diploma or equivalent required

Knowledge/Skills/Abilities

  • Strong mechanical capability, experience in furniture, cabinetry, or flooring installation
  • Strong communication skills to include verbal, written and presentation
  • Excellent organizational and time management skills
  • Preferred experience of blueprints, elevations, typical and specifications
  • The ideal candidate should have at least 1 year leading and managing people in a team-based environment
  • Understanding and knowledge of services offered (Furniture industry) or willing to learn
  • Mindful of maintaining safety in the work environment

If this sounds like the right opportunity for you, please apply with your resume today. We look forward to connecting with you