Lead Operations Executive for Express Services

2 weeks ago

Seattle, Washington, United States Worldwide Flight Services Full time
About Worldwide Flight Services

Become a part of our Worldwide Flight Services team and play a crucial role in ensuring the timely management of cargo deliveries, passenger luggage, and efficient flight operations while maintaining the highest safety and security standards. We are dedicated to excellence in service for our clients every day, striving to be a leading force in the industry with our specialized teams across 164 airport locations in 18 countries on 5 continents. Are you prepared to elevate your career with us?

Position Overview

The Senior Operations Executive for Express Services will oversee warehouse and ramp operations, collaborating with both internal and external high-level partners to guarantee the effective management of Express cargo within our operations.

Key Responsibilities
  • Plan, organize, lead, and manage personnel to foster a culture of teamwork, motivation, and pride in a diverse and multicultural workplace.
  • Develop future leaders and managers by enhancing their leadership and management capabilities.
  • Supervise staff to align with business objectives and ensure successful outcomes in accordance with service performance standards.
  • Ensure operational leaders are guiding Lead Agents and Warehouse Agents to adhere to established safety protocols and standards. Always wear a safety vest while on duty.
  • Engage in recruitment efforts, conduct interviews, and make hiring decisions.
  • Support employee relations and conflict resolution, conduct performance evaluations, and provide input for disciplinary actions.
  • Uphold security measures in compliance with airport regulations and challenge unauthorized individuals within operational areas.
  • Compile various operational reports, providing regular weekly and monthly data, including special reports as needed.
  • Complete injury and damage reports as necessary.
  • Ensure post-accident and post-injury testing is conducted as required.
  • Assist clients in providing information for compliance reports and audits.
  • Maintain necessary records and appointments for employment requirements at the airport.
Minimum Qualifications
  • Bachelor's degree required.
  • Experience in airline, logistics, or transportation preferred.
  • 8-10 years of leadership and management experience required.
  • Proven leadership skills with the ability to train and develop staff.
  • Ability to adapt and prioritize in a dynamic work environment.
  • Valid driver's license and clean driving record required.
  • Proof of legal eligibility to work in the United States is necessary.
  • Availability to work a flexible 24/7 schedule based on business needs.
Preferred Qualifications
  • Proficiency in English (reading, writing, speaking, listening).
  • Strong observational and identification skills.
  • Excellent interpersonal skills, including customer service and reliability.
  • Commitment to values such as responsibility, honesty, and integrity.
  • Physical capability to lift and carry items weighing up to 75 lbs.
  • Basic proficiency in office equipment and software (e.g., MS Office, Kronos).
  • Understanding of advanced arithmetic and airline codes.
  • Attention to detail and ability to prepare written communications.
  • Capability to follow instructions from management and provide direction to supervisors.
Physical Requirements/Working Conditions
  • Remain stationary for approximately 50% of the time.
  • Occasionally move within the office to access equipment and files.
  • Regularly operate office machinery such as computers and printers.
  • Walk short distances and reach above or below shoulder height.
  • Handle documents and office equipment effectively.
  • Maintain regular attendance in accordance with company policies.
Benefits
  • Access to earned wages: Get up to 50% of your earned wages before payday.
  • Recognition for top performers: On-the-spot awards available through our recognition platform.
  • Comprehensive medical care: Multiple options for full and part-time employees.
  • Employee discounts: Travel discounts, pet insurance, and more.
  • Wellness programs: Available to all employees to promote health and well-being.
  • Retirement savings: 401k program with company matching.
  • Career growth: Opportunities for internal mobility and transfers.
Worldwide Flight Services is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates.

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