Operations Manager

3 days ago


Seattle, Washington, United States Bamboo Group Operations LLC Full time

**Job Summary**

Bamboo Group Operations LLC is seeking an experienced Operations Manager to join our team at our cafe bars. As an Operations Manager, you will be responsible for providing leadership and support across locations, contributing to and holding teams accountable for the success of the daily operations.

**Key Responsibilities:**

  • Assist and partner with the Area Director of Operations to provide leadership and support across locations, contributing to and holding teams accountable for the success of the daily operations.
  • Develop, implement, and execute processes for operational excellence in coffee service, beverage service, food service, and guest experience.
  • Strategize and formulate plans to meet budgets, increase sales, implement changes, and execute new initiatives.
  • Drive, lead, and oversee operations to positively impact P&L for each location and the overall business.
  • Work with location leaders and HR/Recruitment to proactively communicate staffing needs and gaps as well as opportunities to develop current team members through career development paths.
  • Provide support to the locations for training, vacation coverage, and general back-up for the General Managers and Café Manager in their absence and determined by the needs of the business for interim operations leadership.
  • Oversee and assist with leading new hire onboarding, orientation, and training.
  • Develop and implement SOPs and training materials, to ensure product knowledge, skill refinement, and consistent service execution.

**Requirements:**

  • 3+ years of experience in retail, restaurant, or specialty coffee
  • 3+ years of leadership experience managing a team of 6 or more, including training and coaching, with strong communication skills
  • 2+ years of experience in food and beverage, upscale concept preferred
  • Specialty coffee knowledge and experience preferred
  • Working knowledge of P&L, financial reporting, inventory, operations, and customer service, required
  • Ability to think critically and exercise independent judgement and discretion in day-to-day performance of job duties
  • Valid Food Handlers Card and MAST Beverage Permit Required

**Work Environment:**

The person in this position needs to occasionally or frequently:

  • Maneuver about inside the restaurant/office to access food/beverage items, machinery, and other restaurant equipment
  • Ability to lift, carry, push, and/or pull light to heavy amounts of weight up to 50lbs
  • Operate basic office equipment
  • Operate basic restaurant equipment
  • Ascend/descend a ladder or stairs to service the machinery, lights, ceiling fans, etc.
  • Be able to exchange accurate information while communication with customers
  • Be able to distinguish different tastes, i.e., sweet and bitter flavors.

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