Technical Customer Support Specialist

2 months ago


San Francisco, United States welcomeaboard.io Full time

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. As a **Technical** **Customer Support Specialist** you will help empower our customers and make Webflow the best product possible.

****About the role****

* **Location:** Remote

* **Required time zones:** AMER (MT/PT)

* 40 hours/week

As a **Technical Customer Support Specialist**, youll

* Provide consistently high-quality customer experiences for all Webflow customers

* Help self-serve customers solve technical issues over email

* Help Enterprise customers debug technical issue via email and outbound phone calls

* File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience

* Work cross functionally with engineering during incidents and outages, to communicate updates to our internal teams, and impacted customers

* Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.

****About You****

Youll thrive as a **Technical Customer Support Specialist** if you:

* Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or technical customer service

* Possess a deep understanding of Webflow products or have experience with other web design tools or platforms

* Understanding of HTML, CSS, DNS **or** advanced understanding of Webflow

* Exhibits analytical reasoning and critical thinking skills for technical troubleshooting

* Have demonstrated written and verbal communication skills (English)

* Ability to learn new digital tools quickly

* Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.

* Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.

* Advocate for others including customers and colleagues and you want to build a career in customer support

If you dont meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

At Webflow, we believe that what were doing doesnt define our success so we focus on our how and our why. So, here they are:

**Our dual missions one for the world, one for us**

- For the world: To empower everyone to create for the web and spark an unprecedented wave of digital innovation.

- For ourselves: Lead fulfilling, impactful lives.

**Our core behaviors (how we act)**

- Earn customer trust

- Get it done, do it right

- Practice candor with care

- Dream big, ship often

****Our commitments to you****

* Well pay you

* Well invest in your physical and mental well-being with a monthly stipend for health and wellness expenses

* Well pay you to take a vacation seriously. Well give you a $1,000 bonus for taking your first vacation with us that is more than 5 days

* We give you a 5 week sabbatical after 5 years of service

* We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment

* We will offer you the support you need to help you grow as an impactful **Technical Customer Support Specialist** and a healthy human being

If you share our values and our enthusiasm for empowering the world and youre up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team.

*Please note that a background check and employment verification is required for this position. We may obtain one or more background screening reports about you, solely for employment purposes.*

**Job no:** 509209

**Brand:** Discova

**Work type:** Full time

**Location:** Cancun

**Categories:** Wholesale & Product



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