Technical Support Specialist

1 week ago


San Marcos, California, United States OneSupport Full time

Job Opportunity: Tech Support Specialist

Company Overview: OneSupport is a leading provider of remote technical support services.

Job Summary: We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via phone, email, and chat.

Key Responsibilities:

  • Provide technical assistance to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and professional manner
  • Escalate complex issues to senior technical support specialists when necessary
  • Communicate effectively with customers to understand their technical needs and provide solutions
  • Meet or exceed customer satisfaction targets

Requirements:

  • High school diploma or equivalent required
  • 2+ years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong technical skills and knowledge of computer systems and software

Preferred Qualifications:

  • Bachelor's degree in Computer Science or a related field
  • ITIL certification
  • Experience with customer relationship management software

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Flexible work arrangements, including remote work options
  • Recognition and rewards for outstanding performance


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