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Technical Support Specialist

2 months ago

San Diego, United States Vets Hired Full time

About the job Technical Support Specialist

Technical Support Specialist Duties and Responsibilities

  • Assist customers with remote (phone and email) troubleshooting issues ranging from networking to hardware failures.
  • Provide technical and data analysis support to internal data analyst teams and to authorized service contractors providing field support to our customers.
  • Deliver excellent customer service and maintain professional client relationships.
  • Manage the installation of equipment and the implementation of our services.
  • Organize and maintain IT resources, equipment databases, knowledge-sharing repositories, etc.
  • Lend IT support in areas such as device configuration, device management, cybersecurity, programming, and analytics.
  • This position will work Monday - Friday with rotating weekend support duties (typically every 3 weekends)
Requirements:
  • Computer Science, Information Technology, or Management Information Systems major preferred. Technical Support, Help Desk, or Analytical job experience is also preferred.
  • Familiarity with Windows and Linux-based operating systems.
  • Strong verbal and written communication.
  • Excellent analytical and problem-solving skills. Must love looking at data.
  • Ability to work well in teams.
  • Capacity to multitask and prioritize responsibilities based on business impact and level of urgency.
  • Strong work ethic and attention to detail.
  • Experience with programming languages such as Python is a plus but is not required.
Job Type: Full-time

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement
Schedule:
  • Monday to Friday
  • Weekends as needed