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    Position Overview:The Guest Experience Specialist acts as a dedicated point of contact for a select group of valued guests, particularly those holding elite status within the loyalty program. Role Responsibilities:Foster emotional connections with guests by serving as a comprehensive resource for all inquiries and requests related to the resort. Recognize...

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    Position Overview:The Guest Experience Specialist acts as a dedicated contact for a select group of valued guests, primarily focusing on those with elite membership status. This role is pivotal in fostering emotional connections with guests by serving as a comprehensive resource for all inquiries, requests, and needs related to their stay.Key...

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    Position Overview:As a vital member of our team, you will be the first point of contact for our guests, ensuring a warm welcome and exceptional service throughout their stay. Your role is essential in creating memorable experiences in the stunning surroundings of Mammoth Lakes, California.Key Responsibilities:Welcome and register guests, assigning rooms with...

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    Mammoth Lakes, California, United States Mammoth Mountain Full time

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    Mammoth Lakes, California, United States Mammoth Mountain Full time

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    Mammoth Lakes, United States Mammoth Mountain Full time

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Guest Experience Specialist

1 month ago

Mammoth Lakes, United States Alterra Mountain Company Full time

The Westin Experience Specialist serves as an on-property point of contact for a subset of loyal guests—starting with, at the minimum, all Marriott Bonvoy Platinum Elite, Titanium Elite and Ambassador Elite guests with upcoming reservations. Create emotional connections with guests by being a “one stop shop” for all Resort questions, requests, and needs. Recognizing Marriott Bonvoy Elite members and delivering personalized service, the Westin Experience Specialist is specifically tasked with activating our positioning and our core brand pillars of well-being. Enables our guests to maintain their wellness routine when traveling, by activating the hotel experience around the six pillars. The Westin Experience Specialist is empowered to use his or her discretion and good judgment to make decisions that impact the guest experience, and given the authority to request support from other team members within the hotel (both guest contact and non-guest contact positions). Assist management with training new hires and being the main point of contact for fellow team members. An important part of the Westin Experience Specialist's role is the collaborative spirit that supports a culture of service and infuses well-being into daily delivery of hotel services. Requirements High School or equivalent education required Hospitality experience preferred but not essential. Preferred 1-2 years of previous Front Desk Agent or concierge experience at Luxury property or similar. Strong interpersonal and problem-solving skills Ability to communicate via phone, email, text, instant message, and fax, and manage communications in cooperation with peers using proper business-level language skills Lightspeed, GXP and Micros experience beneficial Marriott Brand and/or Alterra Mountain Company experience beneficial Must possess strong computer skills including Microsoft Office, Word, Excel A strong spirit of collaboration; willing to see others succeed and to share successes across diverse teams Applicant should enjoy being with people, conveying an authentic generosity of spirit and displaying a positive attitude and an openness to feedback Applicant should always project an image of courtesy and professionalism Excellent communication skills including verbal and written, the ability to speak, read, write and understand the primary language used in the workplace. Positively and professionally respond to manager/supervisor requests to complete tasks assigned in accordance with Westin/Marriott Brand standards and Mammoth Way values. Collaborate with other departments and team members Communicate in a professional manner with all other associates, management, owners, and guests. Candidates should enjoy public interaction and display a positive attitude with a willingness to serve. Flexible schedule in order to meet demands of hotel occupancy Strong leadership, communication, and influencing skills to engage others without requiring direct authority. Efficient communication and detail-oriented organization skills; ability to handle multiple tasks at once and follow-up whenever needed Offers of employment may be contingent upon successful completion of a background investigation. #J-18808-Ljbffr