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Member Support Specialist

3 months ago

Littleton, United States Empowered Pilates - CO Full time

Please note, we are looking for a long term employee that can grow with our organization and become a part of our community. **THIS IS NOT A SEASONAL ROLE.**

Founded in 2007, Club Pilates is the nation’s largest and fastest-growing Pilates franchise with over 750 locations across 10 countries (and growing). Despite the pandemic, Club Pilates opened more than 100 new studios since 2020. Due to its impressive domestic and international growth, Club Pilates has been ranked #1 on _Franchise Times_'_ Fast & Serious_ in both 2019 and 2020, landed at #104 on _Entrepreneur Magazine_'s 2021 Franchise 500, marking its fifth consecutive year on the list, as well as appearing in _Inc. Magazine_'s Inc. 5000 list three years running.

We believe that Pilates is the path to a fuller, more satisfying physical existence. We believe that being in control of your body helps you to be in control of your life. And best of all, we believe that you can start anytime. Class formats are designed with the vision of making Pilates more accessible, approachable and welcoming to everyone. Club Pilates is also the first company to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes along with TRX, Triggerpoint, and Barre.

**POSITION**:
The purpose of the Member Support Specialist is to assist the Studio Manager with new membership sales and intro class bookings, support current members with their studio needs, and present all patrons with retail and service offerings. Member Support Specialists must be comfortable in a sales role, while also providing excellent member service. Pilates and/or fitness knowledge or background is helpful but _not_ required. We are looking for someone who can be a part of our studio hype squad

**RESPONSIBILITIES & DUTIES**
- Execute sales protocols for prospect follow-up, membership sales, or intro class booking
- Conduct tours of the facility while actively engaging with individuals
- Achieve personal and studio level sales goals
- Help to maintain a clean and orderly studio
- Participate in special events as needed to promote the studio
- Other duties as assigned

**QUALIFICATIONS & SKILLS**
- Must be comfortable with public speaking in groups of up to 12 people
- Strong sales and customer service skills
- Goal-oriented with an ability to achieve membership, retail, and service objectives
- Ability to learn and use the Club Ready software system
- Punctual, reliable, and professional
- Ability to work harmoniously as part of a team
- Ability to adapt and evolve in an ever-changing fast-paced diverse environment
- Ability to stand or sit for up to 8 hours throughout the workday
- Hearing sufficient to understand conversations, both in person and on the telephone
- Reliable means of transportation to studio and occasional offsite events

**BENEFITS & PERKS**
- Hourly pay starting at $15 - $16 an hour + commission
- Opportunity to bonus, based on performance
- Unlimited growth potential within the company
- FREE Pilates classes and employee discount

**COMPANY CULTURE & CORE VALUES**
- People-oriented: We provide a positive, encouraging, and energetic environment that focuses on highlighting and growing the unique abilities of our team.
- Team-oriented: Our team is cooperative and collaborative; we support our team and our community. We believe that the team that works hard together and plays together, stays together, so we offer many opportunities to engage as a team.
- Outcome-oriented: We are results-focused with a strong performance culture, and strive for excellence by improving every day.