Clinical Support Specialist

2 weeks ago

Littleton, Colorado, United States OnPoint Medical Group Full time
OnPoint Medical Group is seeking a dedicated Clinical Support Specialist to become a vital part of our team.

About Us:

OnPoint Medical Group is a physician-led network of proficient Primary and Urgent care providers dedicated to enhancing access to quality healthcare in an efficient and cost-effective manner.

Our mission is to ensure the health and wellness of our members and their families through a comprehensive array of medical services provided by a unified physician group within their communities. With an integrated approach involving doctors, nurses, specialists, labs, and medical records, we guarantee exceptional patient care.

Role Overview:

The Clinical Support Specialist plays a crucial role in assisting healthcare providers (Physicians, Physician Assistants, or Nurse Practitioners) during patient examinations and treatments by performing the following responsibilities:

Key Responsibilities:

  1. Welcomes patients and prepares them for their healthcare visit by guiding them to the examination area, gathering medical history, and confirming patient information.
  2. Documents a complete and accurate set of vital signs.
  3. Accurately populates all sections of the electronic medical record, including allergies, medications, vaccines, social history, and quality metrics.
  4. Assists healthcare providers during examinations and treatments, conducting point-of-care tests as permitted by skill level, certifications, and state regulations.
  5. Maintains inventory in storage areas and examination rooms.
  6. Ensures cleanliness and safety of treatment rooms post-examination; adheres to established standards and procedures to maintain a secure and healthy work environment.
  7. Engages with patients, visitors, and colleagues in a service-oriented manner that is attentive, cooperative, and respectful.
  8. Responsible for pre-visit planning in accordance with standard operating procedures.
  9. Maintains logs and performs required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen levels).
  10. Regularly checks and addresses voicemails throughout the workday.
  11. Manages inbox messages in the electronic medical record for providers and staff.
  12. Provides backup support for front office tasks, including patient check-in, check-out, appointment scheduling, and phone inquiries.
  13. Maintains professional relationships with vendors supporting the practice.
  14. Complies with HIPAA regulations for all internal and external systems.
  15. Communicates effectively with awareness of surroundings and audience.
  16. Participates in required training and meetings.

Success Factors:

  • Ability to complete assigned tasks independently while contributing to the overall success of the clinic.
  • Demonstrates empathy and works well with others.
  • Exhibits active listening skills and responds appropriately.
  • Maintains accurate medical records for patients and providers.

Qualifications:

  • High School Diploma or GED required.
  • Graduation from an accredited healthcare program (e.g., Medical Assistant, CNA, LPN, EMT) or equivalent work experience.
  • Must maintain certifications as per state guidelines.
  • National certification as a Certified Medical Assistant (CMA) is strongly preferred.
  • Proficient computer skills are required; experience with EMR systems is preferred.
  • Some experience as a Medical Assistant is required.
  • Current BLS certification is necessary.

Preferred Experience:

  • 1-3 years of experience in OBGYN or a related field.
  • Familiarity with Athenahealth practice management system.

Working Conditions:

  • Regularly required to stand, use hands, reach with arms, and communicate verbally.
  • Occasionally required to walk, sit, and perform tasks such as stooping or kneeling.
  • May need to lift and/or move up to 20 pounds frequently and occasionally more than 25 pounds.
  • Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Benefits:

  • Health insurance options for employees and their dependents.
  • Dental and vision coverage for employees and qualified dependents.
  • Company-paid life insurance.
  • Voluntary short-term and long-term disability coverage options.
  • AFLAC plans available.
  • Flexible Spending Account (FSA) options.
  • Eligibility for 401(k) after six months of employment with a 4% match that vests immediately.
  • Accrued Paid Time Off.

Compensation: $20 - $26 per hour, based on experience and qualifications.

OnPoint Medical Group is an Equal Employment Opportunity Employer.

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