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Medical Support Specialist

2 months ago

Littleton, Colorado, United States One Medical Full time
About the Role

We are seeking a highly skilled and compassionate Medical Support Specialist to join our team at One Medical. As a Medical Support Specialist, you will be the first point of contact for patients, providing exceptional customer service and ensuring a seamless experience from check-in to check-out.

Key Responsibilities
  • Patient Intake and Scheduling: Manage patient intake, same-day schedule management, and follow-up scheduling to ensure timely and efficient care.
  • Front Desk Duties: Perform all front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, and prepping tests to meet service level expectations.
  • Administrative Support: Assist senior patients with administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation.
  • Team Collaboration: Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad-hoc requests.
  • Technical Proficiency: Master our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work.
  • Office Maintenance: Perform opening and closing duties, daily office upkeep, and maintain the look and feel of patient and employee-facing spaces, restock supplies, and organize.
Requirements
  • Experience: At least 1 year of experience in high-touch customer or patient-facing roles.
  • Communication Skills: Strong written and verbal communication skills.
  • Teamwork: Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
  • Problem-Solving: A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • Technical Skills: Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
What We Offer
  • Competitive Salary: Starts at $20.50/hour.
  • Benefits: Paid sabbatical after 5 and 10 years, Employee Assistance Program, Competitive Medical, Dental, and Vision plans, Free One Medical memberships, Pre-Tax commuter benefits, PTO cash outs, and 401K match.
  • Professional Growth: Opportunities to participate in company equity programs, credit towards emergency childcare, extra contributions toward maternity and paternity leave, Paid Life Insurance, and Disability insurance.