Member Support Specialist

3 weeks ago


Littleton, Colorado, United States One Medical Full time
About the Role

We are seeking a highly skilled and compassionate Practice Coordinator to join our team at One Medical. As a key member of our office staff, you will play a vital role in delivering exceptional patient experiences and ensuring the smooth operation of our office.

Key Responsibilities
  • Provide exceptional patient care and support, ensuring a positive and seamless experience for all patients
  • Manage patient intake, same-day scheduling, and follow-up appointments, ensuring timely and efficient service
  • Assist with billing and insurance inquiries, resolving issues promptly and professionally
  • Monitor patient feedback and implement improvements to enhance the patient experience
  • Perform various administrative tasks, including answering phone calls, sending faxes, and coordinating transportation for patients
  • Contribute to team development through rounding, attending team huddles, and participating in problem-solving initiatives
  • Master our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System
  • Perform opening and closing duties, maintaining the look and feel of both patient and employee-facing spaces
Requirements
  • At least 1 year of experience in high-touch customer or patient-facing roles
  • Strong written and verbal communication skills
  • Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
What We Offer
  • Competitive salary starting at $20.50/hour
  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental, and Vision plans
  • Free One Medical memberships for yourself, your friends, and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • 401K match
  • Opportunity to participate in company equity programs
  • Credit towards emergency childcare
  • Extra contributions toward maternity and paternity leave
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance


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