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FBN Management Customer Support Specialist

2 months ago

Littleton, Colorado, United States FBN Management Full time
Position Overview

The Customer Support Specialist at FBN Management is a vital communication facilitator who delivers prompt and courteous assistance to clients seeking information, evaluating their requirements, and providing immediate solutions. Our organization is dedicated to continuous personal and professional growth, which is why we have management teams that actively engage in the onboarding of entry-level team members.

As a Customer Support Specialist, you will utilize a lead-driven approach to interact with clients. The main goal of each client engagement is to welcome, assess, recommend, and finalize sales, necessitating that our representatives are friendly, professional, empathetic, and attentive listeners. Your responsibilities will include...

  • Accurately processing, dispatching, and archiving product and sales service order documentation in line with our privacy and confidentiality standards.
  • Being encouraged to review our existing onboarding and training methodologies, identifying opportunities to enhance client relationships and strengthen the sales process.
  • Collaborating with fellow Customer Support team members to establish achievable client outreach and acquisition objectives.
  • Upholding our core values and demonstrating them through every interaction with clients, colleagues, and stakeholders.

Key Attributes of a Customer Support Specialist...

  • Possess 1-2 years of experience in customer service, sales, or client-facing roles. Candidates with backgrounds in retail or hospitality often excel due to their strong communication and problem-solving abilities.
  • Take pride in your accomplishments. You consistently give your best effort and welcome challenges with enthusiasm. Rest assured, our team will support you when needed.
  • Maintain a sense of humor. In today's world, we should all strive to find joy and appreciate the moment.
  • Believe in your capacity to make a positive impact, whether by assisting a client directly or participating in community initiatives.
  • Focus on results while adhering to ethical practices. We will never compromise our values and integrity, and we expect the same commitment from our employees.

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