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Manager, Member Engagement
2 months ago
Summary of Position:
NAMA is seeking a highly motivated Manager, Member Engagement with a can-do attitude to provide exceptional customer service to current and prospective members, effectively communicate NAMA’s value proposition, and identify areas to improve member experience.
The Manager, Member Engagement will work collaboratively across teams and support the department’s daily operations, including efforts to gain new members, boost member engagement, and improve renewal rates. This person should be a detail-oriented self-starter who can work on multiple projects simultaneously.
The Manager, Member Engagement will report directly to the Vice President, Member Engagement and work alongside the Manager, Membership.
Duties and Responsibilities:
- Support department efforts in member recruitment, engagement, and renewals, including membership marketing campaigns.
- Become well-acquainted with NAMA programs and services to play an active role in member outreach, confidently connecting with existing and potential members to resolve customer service inquiries and communicate NAMA’s value proposition.
- Assist in the development of department’s marketing and communications, such as: new member packets, renewal letters, etc.
- Assist with membership content development for various communications platforms.
- Serve as the staff liaison for member constituent groups as assigned, increasing opportunities for member engagement.
- Contribute to ongoing database maintenance in iMIS, also assisting in building queries, reports, and dashboards.
- Assist with coordination of NAMA’s prestigious annual Industry Awards program.
- Ensure consistent membership reports are created, circulated, and distributed in collaboration with the Membership Manager. Initiates discussions, concerns, and successes.
- Opportunity to travel for various membership initiatives throughout the year.
- Other duties as assigned
Technical Requirements – Education, Areas of Knowledge, and Experience
- Bachelor’s Degree
- Familiarity with iMIS and/or Smartsheet is a plus.
- Ability to work collaboratively and effectively in a member focused, team-oriented
- Excellent written/oral communication skills.
- Project and relationship management experience and a technical understanding of database management software and related communications tools.
- Experience with members of a trade association or other membership organization, or client or customer-facing experience is a plus.
Behavioral Requirements - Personal Skills and Competencies
- Results driven individual who takes initiative and can work independently, but also is able to work effectively as a team member.
- Ability to juggle multiple projects, meet deadlines, and problem solve.
- Exhibits a commitment to excellence in member service and to the goals and values of NAMA.
- Ability to deal effectively and tactfully with a wide variety of individuals.
- Effective problem solving, time management and organization skills.
- Ability to proactively identify issues, generate recommendations and implement solutions.
Working Conditions/Physical Requirements of the Job
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use hands and fingers, handle and/or feel objects, handle tools and/or controls, and talk and/or hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms.
- The employee is required to engage in extensive walking at multiple trade shows throughout the year. In addition, long periods of standing are required.
- Travel up to 15% is required.
