Community Engagement Volunteer Manager

1 week ago


Arlington, Virginia, United States AHC Inc Full time
Job Overview

Background: AHC Inc. is a non-profit organization dedicated to developing affordable housing and providing essential services. With a diverse portfolio of multifamily rental communities, we strive to create sustainable living environments across various regions.

Mission: At AHC Inc., our residents are central to our mission. We are committed to building opportunities through the provision of quality housing and comprehensive resident services. Our approach emphasizes innovation, meaningful partnerships, and responsible investments.

Objective of Resident Services: Our goal is to foster transformational engagement by cultivating healthy, vibrant, and equitable communities. We aim to empower residents to create the homes and neighborhoods they aspire to. Our programming is built on four foundational pillars: Education, Economic Mobility, Health & Wellness, and Community Engagement.

Role Summary: The Volunteer Coordinator will collaborate closely with the Program Manager for Volunteer Resources to execute and enhance volunteer initiatives that align with our mission. This role is pivotal in overseeing the daily operations related to the recruitment, training, and support of volunteers, ensuring they can effectively assist AHC residents and programs.

Key Responsibilities:

  1. Volunteer Recruitment and Management: Assess the volunteer needs of Resident Services staff. Recruit, evaluate, and assign volunteers to appropriate roles. Develop and implement orientation and training sessions for all volunteers. Provide continuous support and guidance to volunteers and the staff supervising them. Conduct site visits to monitor volunteer interactions and provide constructive feedback.
  2. Address Volunteer Inquiries: Respond to questions and requests from individual and group volunteers.
  3. Volunteer Communication: Maintain regular, positive communication with volunteers and staff, sharing organizational updates and important announcements. Identify and resolve challenges to enhance volunteer experiences.
  4. Retention Strategies: Foster volunteer retention through consistent communication, follow-ups, and tailored service opportunities. Organize appreciation events and solicit feedback to nurture a culture of recognition and value.
  5. In-Kind Contributions Coordination: Oversee and expand opportunities for in-kind donations, such as snack and holiday gift bag programs. Manage responses to donation offers and actively seek in-kind contributions as necessary. Ensure timely acknowledgment of volunteer contributions.
  6. Support Special Events: Collaborate with Resident Services staff to facilitate special events, including community engagement activities and seasonal drives.
  7. Data Management: Develop systems for tracking volunteer activities and hours. Compile and maintain relevant data in an online database. Generate monthly and other reports as required.
  8. Promote Volunteer Opportunities: Work with the Community Relations team to enhance public awareness of volunteer roles and Resident Services initiatives through various communication channels.
  9. Additional Duties: Perform other responsibilities as assigned by the supervisor.

Qualifications:

  1. Exceptional interpersonal, communication, and organizational skills.
  2. Strong self-motivation and the ability to work independently as well as collaboratively with diverse partners.
  3. Genuine passion for AHC Inc.'s mission, with a strong interest in volunteer management and social services.
  4. Ability to engage with a diverse population of volunteers and clients.
  5. Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
  6. Experience with databases and data entry is highly preferred.
  7. A Bachelor's degree and 1-3 years of experience in volunteer management.
  8. Bilingual proficiency in English and Spanish is preferred.


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