Community Engagement Volunteer Manager

1 week ago


Arlington, Virginia, United States AHC Inc Full time
Position Overview

Organization Background: AHC Inc. is a dedicated non-profit organization focused on affordable housing development and community services. With a diverse portfolio, we are committed to providing quality homes and essential services to residents in various regions.

Mission Statement: At AHC Inc., our residents are central to our mission. We strive to create impactful opportunities by delivering high-quality housing combined with comprehensive resident services. Our approach emphasizes innovation, meaningful partnerships, and responsible community investment.

Objective of Resident Services: Our goal is to foster transformational engagement, building and nurturing vibrant, equitable communities that empower residents to create the lives they envision. Our programming is anchored in four key areas: Education, Economic Mobility, Health & Wellness, and Community Engagement.

Role Purpose: In collaboration with the Program Manager for Volunteer Resources, the Volunteer Coordinator will play a crucial role in executing and enhancing volunteer initiatives that resonate with our mission of providing quality housing and holistic services. This position will oversee the daily operations related to the recruitment, training, and support of volunteers, ensuring they effectively contribute to the success of AHC Inc.'s programs.

Key Responsibilities:

  1. Volunteer Recruitment and Management: Assess the volunteer needs of Resident Services staff. Identify, screen, and align volunteers with suitable roles. Develop and implement orientation and training sessions for all volunteers. Provide continuous support and mentorship to volunteers and the staff supervising them. Conduct site visits to monitor volunteer interactions and offer constructive feedback.
  2. Address Volunteer Inquiries: Respond promptly to individual and group inquiries regarding volunteer opportunities.
  3. Facilitate Volunteer Communication: Maintain positive and consistent communication with volunteers and staff, sharing updates and important announcements. Address challenges to ensure a rewarding volunteer experience.
  4. Enhance Volunteer Retention: Foster volunteer loyalty through regular engagement, follow-ups, and tailored service opportunities. Organize appreciation events and gather feedback to cultivate a meaningful volunteer culture.
  5. Manage In-Kind Contributions: Oversee and expand volunteer opportunities related to in-kind donations, such as community support programs. Acknowledge and express gratitude for volunteer contributions in a timely manner.
  6. Support Special Events: Collaborate with Resident Services staff to assist in organizing special events, including community celebrations and supply drives.
  7. Data Management for Reporting: Establish systems to track volunteer activities and hours. Compile and maintain data in an online database, generating monthly reports and additional documentation as required.
  8. Promote Volunteer Opportunities: Work alongside the Community Relations team to raise awareness of volunteer roles and Resident Services initiatives through various communication channels.
  9. Additional Duties: Perform other responsibilities as assigned by the supervisor.

Qualifications:

  1. Exceptional interpersonal, communication, and organizational skills.
  2. Self-motivated with the ability to work independently and collaboratively with diverse partners.
  3. Genuine passion for AHC Inc.'s mission and a strong interest in volunteer management and community service.
  4. Ability to engage with a diverse range of volunteers and clients.
  5. Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
  6. Experience with databases and strong data entry skills are preferred.
  7. A bachelor's degree along with 1-3 years of experience in volunteer management.
  8. Bilingual proficiency in English and Spanish is preferred.


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