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Technical Support and Compliance Specialist
2 months ago
Kforce has a client that is seeking a Technical Support and Compliance Specialist in Chantilly, VA.
Responsibilities:
Technical Support:
* Provide technical support for NSF-owned IT hardware assets, including workstations and mobile devices
* Troubleshoot and resolve hardware-related issues
* Assist with hardware installations, upgrades, and repairs, particularly during the technical refresh cycle
* Document support activities and resolutions using ServiceNow
* Coordinate with other IT teams to ensure timely support
Compliance and Auditing:
* Conduct audits of NSF-owned IT hardware assets to ensure compliance with policies and regulations
* Verify the accuracy of asset records and documentation using ServiceNow
* Identify discrepancies and provide recommendations for improvement
* Develop and implement audit plans and schedules
* Report audit findings to management and relevant stakeholders
* Ensure that IT hardware asset management practices comply with internal policies and external regulations
* Develop and enforce compliance guidelines and procedures
* Conduct regular reviews and assessments to ensure ongoing compliance
* Report compliance status and issues to senior management
* Provide training and guidance on compliance requirements to relevant staff
REQUIREMENTS:
* Bachelor's degree and 1 year of experience or High School diploma/GED and 7 years of experience
* Experience in IT support, compliance management, or regulatory affairs
* Knowledge of relevant regulations and standards
* Strong troubleshooting and technical skills
* Proficiency with support ticketing systems, auditing tools, and compliance management tools, including ServiceNow
* Excellent communication and training abilities
* Strong analytical and documentation skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
