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Technical Support Specialist
4 weeks ago
Our client, a cloud computing platform, is looking to hire a Technical Support Technician to join their data center team in Chantilly, VA.
***This is a 6 month contract with the potential for extension or conversion***
What You’ll Do:
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
Skills:
- Associate's' Degree preferred
- 1-3 years of related experience
- Has knowledge of commonly-used concepts, practices, and procedures
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do not typically require exercising independent judgment.
- Typically reports to a supervisor or manager.
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