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Technical Customer Support Specialist

2 months ago

Chantilly, Virginia, United States Battery Life, LLC dba Batteries Plus Full time
Job Overview

Are you skilled in technology and eager to apply your expertise in a professional environment? Do you possess the ability to communicate effectively and educate others? If so, Battery Life, LLC dba Batteries Plus has an exciting opportunity for you as a Customer Service Device Repair Technician.

This role involves repairing various electronic devices, including smartphones and tablets, while providing exceptional customer service. We are seeking candidates who are enthusiastic about technology and customer interaction.

Key Responsibilities:
  • Customer Interaction: Engage with customers to log repair requests and assess device issues.
  • Device Repair: Conduct evaluations to determine repair possibilities and provide estimates.
  • Technical Tasks: Repair electronic devices, including cell phones and tablets, and manage the packing and shipping of these items.
  • Battery Services: Install batteries, perform diagnostic tests, and rebuild battery packs as necessary.
  • Training: Assist in training store associates on device disassembly and repair processes.
  • Remote Support: Offer live technical support through video calls for in-store repairs.
  • Safety Compliance: Adhere to safety protocols and utilize appropriate personal protective equipment.
Sales and Customer Service:
  • Maintain a customer-first approach in all interactions.
  • Perform sales duties, including greeting customers and addressing their inquiries.
  • Promote additional products and services to enhance customer satisfaction.
  • Utilize computer systems to process sales transactions efficiently.
  • Stay informed about product offerings to provide knowledgeable assistance.
Inventory Management:
  • Support store operations as directed by management.
  • Assist in inventory stocking and organization.
  • Ensure the store is visually appealing and well-maintained.
Qualifications:
  • High school diploma or equivalent, with 3-6 months of customer service or device repair experience preferred.
  • Technical degree in electronics or related field is a plus.
  • Strong technical skills and the ability to learn new technologies quickly.
  • Excellent communication skills and a strong focus on customer service.
  • Ability to manage multiple tasks and meet deadlines effectively.
  • Physical requirements include lifting and handling electronic products regularly.

At Battery Life, LLC dba Batteries Plus, you will be part of a dynamic team in a growing industry. We are committed to equal opportunity employment and maintaining a drug-free workplace.