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Senior IT Help Desk Specialist

2 months ago

Chantilly, Virginia, United States Momentum Full time
Job Description

Job Summary:

Momentum is seeking a highly skilled Senior IT Help Desk Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our customers, resolving complex technical issues, and ensuring seamless IT operations.

Key Responsibilities:

  • Technical Support: Provide expert technical support to customers via phone, email, and in-person, resolving complex technical issues related to desktop operating systems, business applications, and hardware.
  • Problem Solving: Analyze and assess customer service requests, providing prompt technical solutions and escalating complex issues to senior technical staff as needed.
  • IT Audits: Conduct regular IT audits to ensure compliance with company policies and procedures, identifying areas for process improvements and implementing changes as necessary.
  • Reporting: Prepare and submit progress reports to team leads, highlighting key achievements and areas for improvement.
  • Communication: Effectively communicate with customers, team members, and senior management, providing clear and concise technical information and updates.

Requirements:

  • Technical Skills: Demonstrated proficiency in installing, maintaining, and repairing desktop operating systems, business applications, and hardware.
  • Customer Service: Excellent customer service skills, with the ability to provide prompt and professional technical support.
  • Leadership: Strong leadership skills, with the ability to lead a technical team and provide guidance and support to junior team members.
  • Education: Bachelor's degree in a related field, or equivalent experience.
  • Certifications: IT certifications applicable to desktop and mobile computer support, such as CompTIA A+ or Cisco CCNA.

What We Offer:

Momentum offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply.