Technical Support Specialist

3 weeks ago

Miami, United States Gaumard Scientific Full time
Job DescriptionJob Description

Be a part of our talented team, let's grow together




POSITION SUMMARY:

Gaumard's Technical Support team are trained product experts who help end-users troubleshoot and resolve product-related technical issues related to our wide variety of human patient simulators. Our ideal candidate has excellent interpersonal skills and is naturally a solutions-oriented individual who enjoys interacting with end-users to resolve tech-related issues, provide timely resolution of customer issues, and internal support teams with or product-related problems.


SUPERVISION RECEIVED AND EXERCISED:

Receives direct supervision from the Technical Support Manager. Does not exercise supervision over any other position.

DUTIES AND RESPONSIBILITIES:

  • Provides product-related support via telephone, email, and other channels for a variety of medical simulation products.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Training customers via phone, WebEx, or classroom on the use of medical simulators.
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of complicated tasks.
  • A wide degree of creativity and latitude is expected.
  • Install new equipment and software and remove old equipment if/when needed.
  • Other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

  • Bachelor's degree in Biomedical engineering, nursing, or other the sciences.
  • Experience with workstation software and hardware installation, upgrades, and repairs.
  • Experienced with: Windows 95/98/2000/XP, MS NT Server, MS SQL, MS Exchange, MS Outlook, MS Office (Word, Excel, Access, PowerPoint).
  • Any clinical experience a plus.
  • Excellent communication skills, both verbal and written.
  • Bilingual English and any other language a plus.
  • Ability to work with limited supervision and extended hours.

PHYSICAL/MENTAL REQUIREMENTS:

  • High energy level, comfortable performing multifaceted projects in conjunction with normal activities.
  • Should possess excellent eye-to-hand coordination, and manual dexterity.
  • While performing the duties of this job, the employee is regularly required to sit and use his/her fingers.
  • The employee frequently is required to talk and/or hear.
  • The employee is interchangeably required to sit, stand, and walk.
  • The employee must occasionally lift and/or move up to 35 pounds.
  • Ability to communicate (read and write) effectively in a business environment.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Must be able to work additional hours as needed.


WHAT YOU'LL GET WHEN YOU JOIN THE GAUMARD FAMILY:

  • Competitive Pay.
  • Full health benefits (medical, vision, dental).
  • Paid Time Off (PTO).
  • 11 Paid Holidays.
  • Retirement plan with 100% employer match up to 5% of employee's contribution.
  • Satisfaction knowing that you have joined a long-standing company.


Hours: Monday to Friday 8:00 AM to 4:30 PM must be willing and able to work some Saturdays or stay beyond scheduled shift if needed to meet business demands.

The above job description supersedes all previous descriptions. This job description is intended to be a tool to describe the primary purpose of the job and the KEY duties and responsibilities. This description does not state or imply that the functions listed above are the only tasks to be performed by the employee occupying this position. Management has the right to add to or change the job responsibilities at any time.

Equal Employment Opportunity Statement: Gaumard Scientific is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Gaumard Scientific is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gaumard Scientific are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Gaumard Scientific will not tolerate discrimination or harassment based on any of these characteristics. Gaumard Scientific encourages applicants of all ages. Gaumard Scientific will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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