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Technical Support Specialist

2 months ago

Miami, United States Nscglobal Full time
Overview

NSC Global is seeking a Desktop Support Engineer for a temporary assignment.

As a leading provider of global network implementation and support solutions, NSC Global partners with top-tier organizations to enhance agility, create competitive advantages, and ensure quality through the design, deployment, support, and management of IT communications.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC Global

Responsibilities

As a Desktop Support Engineer, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals. Key responsibilities include:
  • Providing both on-site and remote technical support, installation, configuration, and problem resolution in Apple/MAC/Network environments.
  • Offering technical assistance to customers regarding operational or maintenance aspects of system equipment, serving as the primary contact for technical and service-related issues.
  • Diagnosing mechanical, hardware, software, and system failures using established procedures.
  • Determining the most cost-effective repair solutions to minimize downtime for customers.
  • Acting as the main technical support provider for desktop and laptop users, particularly for Executive/Financial Level clients.
  • Monitoring and updating help desk incident tracking tickets to ensure compliance with response and resolution standards.
  • Serving as the primary point of contact for customers from ticket assignment to successful issue resolution, including scheduling and status updates.
  • Evaluating current processes and technologies to identify improvements in customer support effectiveness.
  • Coordinating support and repair activities with selected third-party vendors.
Qualifications

Skill/Ability Knowledge:
  • Technical proficiency in providing desk-side support for computer and printer hardware, as well as common software applications and Apple/Mac OS issues.
  • Proficient in using personal computer tools for word processing, decision support, and communication.
  • Strong problem-solving skills, particularly in supporting financial clients.
  • Expertise in Networking, VPN, Wireless technologies, customer service, ticketing systems, and multitasking.
Soft Skills:
  • Thought Process: Ability to grasp technical concepts and develop effective learning strategies for others. Skilled in solving complex problems with innovative solutions while managing multiple priorities.
  • Interpersonal: Excellent customer service, technical, organizational, and communication skills, both in person and over the phone. Capable of persuading, influencing, and negotiating in critical situations.
  • Physical: Ability to sit at a desk and perform keyboard tasks. Must be mobile between buildings and capable of lifting up to 40lbs.