Technical Support Specialist

2 months ago


Miami, Florida, United States Recruiter Full time
Job Overview

We are seeking a Technical Support Specialist to provide essential assistance in delivering our company's services through various communication channels.

The ideal candidate will engage with clients with professionalism and respect, showcasing our commitment to exceptional service and in-depth knowledge of our offerings and internal procedures. This role requires a significant degree of autonomy.

Key Responsibilities:

  • Manage a high volume of incoming calls, emails, and faxes.
  • Demonstrate the ability to work independently.
  • Exhibit strong customer service skills.
  • Address and resolve customer inquiries and complaints.
  • Possess a foundational understanding of SQL.
  • Availability to work on weekends is required.
  • Display effective oral and written communication abilities.
  • Assist other departments as necessary.
  • Familiarity with Windows 7 and Windows 10 operating systems.
  • Perform data entry tasks into computer systems.
  • Troubleshoot hardware and software issues.
  • Conduct IT diagnostics for browsers, printers, and scanners.
  • Provide remote troubleshooting and solutions.
  • Set up and configure new computers and upgrades.
  • Support email configuration and management.
  • Implement software updates and maintenance.
  • Install and configure hardware and software.
  • Resolve internet connectivity challenges.
  • Conduct general maintenance and repairs.
  • Manage crisis situations effectively.
  • Handle virus detection and removal.

Supervisory Responsibilities: None

Qualifications:

  • Proficient in MS Office applications.
  • Excellent communication and organizational skills.
  • Strong time management capabilities.
  • Bachelor's degree is preferred.

Language Proficiency:

Fluency in Spanish is essential; proficiency in English is highly desirable, and knowledge of Portuguese is a plus.

Mathematical Skills:

Ability to perform calculations involving discounts, proportions, and percentages, as well as basic algebraic concepts.

Computer Skills:

Competence in using Microsoft Word and Excel; familiarity with PowerPoint is advantageous.

Reasoning Ability:

Ability to apply common sense to follow instructions provided in various formats.

Work Environment:

Accommodations may be made for individuals with disabilities to perform essential functions. The typical noise level is moderate.

Physical Demands:

This position requires regular sitting and may occasionally involve lifting objects weighing between 20-40 lbs.

Travel Requirements: None

COVID-19 Precautions:

  • Remote interview process.
  • Temperature screenings.
  • Social distancing measures in place.
  • Virtual meetings.
  • Sanitization and cleaning protocols implemented.

Remote Work: No



  • Miami, Florida, United States Gaumard Scientific Full time

    Job Title: Technical Support SpecialistAt Gaumard Scientific, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they receive timely and effective solutions to their technical issues.Key Responsibilities:Provide...


  • Miami, Florida, United States PriceSmart Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at PriceSmart. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees and customers.Key ResponsibilitiesManage service requests via email, ticketing system, and phone calls.Assess and document the...


  • Miami, Florida, United States Gaumard Scientific Full time

    Job Title: Technical Support SpecialistAt Gaumard Scientific, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring that they receive timely and effective solutions to their product-related technical...


  • Miami, Florida, United States Dave & Busters Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dave & Busters. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our games, simulators, and technical equipment.Key ResponsibilitiesPerform routine maintenance and repairs on games, simulators, and technical...


  • Miami, Florida, United States The Fountain Group Full time

    The Fountain Group is seeking a skilled Technical Support Specialist to join their team. This role is located in Miami, FL, and offers a competitive hourly rate of $30-38 to start. The assignment is for 12 months, with potential to extend or convert based on performance and business needs.As a Technical Support Specialist, you will have the opportunity to:*...


  • Miami, Florida, United States Golden Star Technology Full time

    Golden Star Technology is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our employees. Your primary focus will be on troubleshooting and resolving technical issues related to computer hardware and software. You will also be responsible for...


  • Miami, Florida, United States Vision-Box Full time

    Job DescriptionAt Vision-Box, we're seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for rolling out, installing, testing, and configuring new systems, as well as supporting the setup of exhibitions and demonstration activities.Key Responsibilities:Roll out, installation, testing, and...


  • Miami, Florida, United States Nicklaus Children's Health System Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist II to join our team at Nicklaus Children's Health System. As a key member of our technical support team, you will be responsible for providing expert-level support for PC hardware and software installation, as well as Internet access support services.Key ResponsibilitiesIdentify and...


  • Miami, Florida, United States TEKsystems Full time

    Job OverviewAs a Technical Support Specialist, you will be responsible for delivering exceptional IT assistance through various communication channels, including phone and chat. Your role will involve:Acquiring knowledge of new support technologies as needed.Executing administrative responsibilities related to time management and other miscellaneous...


  • Miami, Florida, United States Colliers Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Colliers. As a key member of our IT department, you will be responsible for providing comprehensive IT support to our staff, ensuring seamless technology operations and deployments.Key ResponsibilitiesProvide expert IT support, including troubleshooting hardware...


  • Miami, Florida, United States The Fountain Group Full time

    The Fountain Group is seeking a skilled Technical Support Specialist to join their team. This role is a great opportunity for a motivated individual to utilize their knowledge of Automation Systems in diagnostic and middleware fields.Responsibilities include:* Trending, analyzing, and interpreting field-generated data to advise on problem resolution* Taking...


  • Miami, Florida, United States Florida International University Full time

    Job SummaryFlorida International University is seeking a highly skilled Technical Support Specialist to provide day-to-day consultation, training, and problem-solving services to computer users for hardware, software, network, and related computer systems and peripheral devices.The ideal candidate will ensure the effective operation of all systems, install...


  • Miami, Florida, United States NEP Group Full time

    Job Summary: We are seeking a highly skilled Systems Support Specialist to join our team at NEP Group. The ideal candidate will have a strong background in PC support and be able to troubleshoot software, hardware, and printer problems in a mixed OS environment.Key Responsibilities:Provide help desk support to clients via phone, chat, email, and...


  • Miami, Florida, United States Expedite Technology Solutions LLC Full time

    Job Summary:Expedite Technology Solutions LLC is seeking a skilled Technical Support Specialist to provide exceptional support to our customers. As a Technical Support Specialist with driving responsibilities, you will be responsible for providing technical assistance to customers, performing equipment exchange and recording inventory controls, software...


  • Miami, Florida, United States HealthCare Support Full time

    LPN Healthcare Support SpecialistHealthCare Support is actively seeking a LPN Healthcare Support Specialist for a 52-week contract located in a metropolitan area. Benefits of this LPN Healthcare Support Specialist with HealthCare Support include immediate enrollment in health insurance, dental insurance, life insurance, and an employee assistance program....


  • Miami, Florida, United States Expedite Technology Solutions LLC Full time

    Job Title: Technical Support SpecialistLocation: RemoteDuration: Contract with ExtensionShift Hours: FlexiblePayrate: $33.95/hr on W2Description/Comment:Provides technical support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on...


  • Miami, Florida, United States Real Time Technologies, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Bilingual Client Support Specialist to join our team at Real Time Technologies, LLC. As a key member of our customer support team, you will be responsible for providing exceptional technical assistance and support to our clients.Key ResponsibilitiesTechnical Support: Provide timely and effective...


  • Miami, Florida, United States Net2Source Inc. Full time

    Job Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Net2Source Inc. in Miami, FL. As a Technical Support Engineer, you will be responsible for providing technical support for new product development as well as global support for the installed customer base, commercial operations, subsidiaries,...


  • Miami, Florida, United States The Fountain Group Full time

    Job Title: Technical Support EngineerThe Fountain Group is seeking a skilled Technical Support Engineer to join our team. This is a hybrid position located in Miami, FL.Job Description:We are looking for a highly motivated and experienced Technical Support Engineer to provide technical support and troubleshooting services for our clients. The ideal candidate...


  • Miami, Florida, United States JobRialto Full time

    Job Summary:The Technical Support Engineer II will provide technical support for new product development and global support for Client's installed customer base.This role involves troubleshooting diagnostic equipment, offering customer support, and developing creative solutions to hardware and software issues.The engineer will also assist in drafting product...