Technical Support Specialist
2 months ago
As a Technical Support Specialist, you will be responsible for delivering exceptional IT assistance through various communication channels, including phone and chat. Your role will involve:
- Acquiring knowledge of new support technologies as needed.
- Executing administrative responsibilities related to time management and other miscellaneous tasks.
- Gaining a comprehensive understanding of the business to effectively connect issues with their potential impacts.
- Skillfully triaging and prioritizing technical problems, with the ability to escalate more complex issues to management.
Additionally, you will:
- Maintain an in-depth knowledge of supported systems, continually enhancing your expertise through ongoing training, reading, and involvement in projects and improvement initiatives.
- Respond promptly to alerts or critical issues within 15 minutes during standard business hours and while on-call.
- Manage requests and orders for computer equipment throughout its lifecycle.
- Undertake other responsibilities as assigned.
Essential Skills:
Proficiency in help desk operations, support services, service desk management, troubleshooting, phone support, Active Directory, O365, support desk functions, Citrix, and Windows 10.
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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