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Manager, Customer Support
1 month ago
Title: Manager, Customer Support
General Characteristics:
- Partners with business units to develop creative solutions using e-commerce technology that will enhance the enterprise’s competitive advantage.
- Directs the implementation of e-Commerce services and businesses for the enterprise or specific business units. Responsible for the daily management of e-Commerce activities and staff.
- Possesses professional experience and knowledge in a variety of net-centric computing architectures and technologies.
- Possesses an operational knowledge of key business processes and understands the technology either utilized or needed for their operation.
- Strong Project Management expertise is essential.
Dimensions Education:
- Bachelor’s Degree in Computer Science, Information Systems, or another related field.
- Or equivalent work experience.
Experience:
- A minimum of 7 years of IT work experience including managing team(s) responsible for Web/Internet, database applications and data warehousing functions.
Breadth:
- Middle level management in the e-commerce function.
- Works under general direction of senior level management.
- Typically manages and mentors’ supervisors, project leaders and/or technical staff.
- Works on multiple, complex projects as a project leader and a subject matter expert.
- Frequently reports to an E-Business Executive or Director, Electronic Commerce.
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