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Customer Concierge
1 month ago
Do you have a knack for turning ordinary interactions into extraordinary experiences? Look no further
Karter Schools is seeking a vibrant and enthusiastic Customer Concierge to join our team and create moments of joy and magic for our students, parents, and visitors.
Hours of Operation: Monday - Friday, 7:00 AM - 6:00 PM
Qualifications and Skills
- Strong verbal and written communication skills
- Excellent customer service skills are essential for a customer concierge
- Building positive relationships with customers and colleagues is important in creating a welcoming and supportive environment
- Proficiency in using computer systems, email, and various software applications is often required for customer concierge positions
- The ability to identify and resolve customer issues and provide appropriate solutions in a timely manner is essential in a customer concierge role.
Customer Concierge Job Responsibilities:
- Warm and Welcoming Presence
- Information and Guidance
- Parent Communication and Engagement
- Professional Development
- Appointment and Event Management
Requirements:
- High school diploma or equivalent; additional education or relevant certification is a plus.
- Proven experience in customer service or a related field.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and the ability to handle difficult situations with professionalism and empathy.
- Proficiency in using computer systems, including MS Office and customer relationship management (CRM) software.
- Exceptional organizational skills and attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Positive attitude, friendly demeanor, and a passion for providing outstanding customer service.
What we offer:
- 80% (or more) tuition discount
- Leadership opportunities
- Excellent low cost benefits: major medical, dental, vision, supplemental insurance
- Up to 6 Weeks paid time off (PTO, Winter Break, Holidays)
- Paid Professional Development Days, 2-3 per year
- Education assistance with CDA / Montessori Certification
- Paid Conferences
- Paid Snow Days
- Birthday Pay
- Fully stocked break room with breakfast, lunch and snacks
- Holiday Staff Party & Team extravaganza where teachers win cruises, apple laptops, etc.
- Family fun supportive environment
Why join us?:
- Team based collaboration.
- We LOVE to have fun and celebrate YOU: Team potlucks, staff meals, party, family atmosphere, holiday staff party & team extravaganza where teachers win cruises, apple laptops, etc.
- Career growth and promotion opportunities unparalleled in the field. Multi-sites growth opportunities.
- Incentives for Teacher and Family Referrals.