Sales Support Specialist

2 weeks ago


Gainesville, Florida, United States Offix LLC Full time
Job Overview

As a Sales Support Specialist at Offix LLC, you will be essential in enhancing our customer relationships and driving sales initiatives. Your key responsibilities will include:

1. Customer Engagement: Conduct regular outreach to our valued clients to strengthen connections, understand their requirements, and provide necessary assistance.

2. Lead Generation: Proactively reach out to potential clients and leads to collaborate with our sales team.

3. Appointment Coordination: Organize and manage sales appointments for our sales representatives, ensuring a seamless transition from prospect to potential sale.

4. Lease Oversight: Keep track of lease expiration dates and reach out to clients to discuss renewal options, upgrades, or other suitable alternatives.

5. Product Lifecycle Management: Identify clients nearing the end of their product or service lifecycle and offer them upgrade or replacement options.

6. Customer Communication: Update clients on new offerings, promotions, and products to enhance sales opportunities and customer satisfaction.

7. Data Management: Ensure accurate maintenance of customer records and interactions within our CRM system to monitor progress and refine engagement strategies.

8. Issue Resolution: Address customer inquiries and concerns efficiently, escalating complex issues to the appropriate teams when necessary.

9. Sales Analysis: Assist in gathering and evaluating sales data and customer feedback to uncover trends and areas for improvement.

10. Team Collaboration: Work closely with the sales team, marketing, and other departments to align strategies and meet sales objectives.

11. Additional Responsibilities: Perform other related duties as assigned.

In this role, you will be a vital contributor to our mission of delivering outstanding support to our customers while fostering sales growth.

Qualifications

• Exceptional communication and interpersonal abilities.

• Demonstrated experience in customer support or outbound calling roles.

• Strong organizational skills with meticulous attention to detail.

• Familiarity with CRM systems and sales tools.

• Capability to work independently as well as collaboratively.

• Sales-driven mindset focused on customer satisfaction.

• Adaptability to evolving customer needs and sales priorities.



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