Customer Support Manager

5 months ago

Gainesville, United States Select Water Solutions Full time

CUSTOMER SUPPORT MANAGER

Job Details

Full Time / Part Time: Full Time

FLSA Classification: Exempt

Business Unit: Water Treatment and Recycling

Reports to: Operations Manager

Travel Requirement: Yes

 

Top Tier Benefits\u3000

  • Medical, dental, vision, coverage in addition to life and disability insurance plans.
  • Paid Vacation Days and Paid Holidays.
  • Retirement and Savings (401K) Plan with Company match.
  • Annual uniform allowance.
  • Referral bonus with no cap on amount of referrals.
  • Paid Training.

 

Job Description 

Select’s Customer Support Manager is a liaison between the customer and Select Water Solutions. The CSM is responsible for maintaining the relationship between the customer and Select by understanding, implementing, and communicating the needs of the customer to Select Management.

 

The essential job functions include, but are not limited to

  • Meet/Communicate with Customer on a daily basis to understand their needs.
  • Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement.
  • Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels.
  • Follow up to ensure personnel and equipment needs for the job at hand.
  • Follow up to ensure personnel and equipment is available as needs change for the customer.
  • Continuing relationship with customer as more jobs and needs become available.
  • Complete all required reports in timely manner.
  • Stress personal and business ethics as the number one priority in dealing with Customer and Company personnel.
  • Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer.
  • Participate in and complete company-required training programs.
  • Participate in Environmental, Health and Safety initiatives as set forth by the company.
  • Follow instructions and perform other duties as may be assigned by manager.
  • Prospecting potential customers/industries and educating them on our services.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Bachelors’ degree preferred.
  • 10 years of relevant work experience may be accepted in lieu of a formal education.
  • 5 to 10 years’ experience in customer-facing role with a strong track record of relationship management and account development.
  • Strong facilitation skills with the ability to influence customer decision-makers.
  • Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort.
  • Frequent personal contact with key client personnel to develop an understanding of current and future projects/expectations.
  • Must possess valid driver’s license and be eligible to drive a company vehicle according to Select’s insurance guidelines.
  • Comfortable with MS Office, including Word, Excel, Adobe, Outlook, Teamsand Power Point.

Superior interpersonal skills and ability to work as part of a cohesive team.Strong analytical organizational and planning skills.

Select Values and Guiding Principles

  • W:Working Safe
  • A:Accountability
  • T:Teamwork
  • E:Excellence
  • R:Respect

 

Compensation Information

Compensation is competitive and commensurate with experience.

 

Physical Demands and Exposures

  • Traditional Monday through Friday, 8 – 5pm, unless operations dictate otherwise.
  • Involves Traveling 50% of the time and sitting for extended periods of time.
  • Exposure to noise levels requiring the use of hearing protection.
  • Needs high degree of concentration in a busy area.
  • Ability to individually lift: Maximum 25 lbs.

  • RN Case Management

    2 months ago

    Gainesville, United States HealthCare Support Full time

    RN Case Manager HealthCare Support is actively seeking a RN Case Manager for a 13-week contract located in Gainesville, Florida. Benefits of this RN Case Managerwith HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to open investment accounts Licensure and certification...

  • Customer Service Manager

    1 month ago

    Gainesville, United States KCO Resource Management Full time

    Customer Service ManagerWe're on the lookout for a talented Customer Service Manager to help build a strong culture of customer service and develop innovative customer service initiatives by analyzing and utilizing data at a highly profitable, rapidly growing food manufacturer! This person must have an expert-level understanding of their company s products...

  • Office Manager

    6 months ago

    Gainesville, United States Cornerstone Barricades Full time $15 - $17

    Office Manager- EA Level SupportBOUT OUR COMPANY:Cornerstone Barricades, Inc. is a Maintenance of Traffic (MOT) service provider based in Gainesville, FL. With over 20+ years of experience working for and with the Florida Department of Transportation, our high experienced staff specializes in road construction safety. Our Advanced Maintenance of Traffic...

  • Lead Apheresis Registered Nurse

    3 weeks ago

    Gainesville, United States HealthCare Support Full time

    Lead Apheresis Registered Nurse HealthCare Support is actively seeking a Lead Apheresis RNto fill an opening in Gainesville, FL. This position is for a brand new Cancer Center using cutting edge technology! Daily Responsibilities for the Lead Apheresis Registered Nurse: The Lead Apheresis RN has advanced knowledge of patient care across all ages, focusing...

  • Lead Apheresis Registered Nurse

    1 day ago

    Gainesville, United States HealthCare Support Full time

    Lead Apheresis Registered Nurse HealthCare Support is actively seeking a Lead Apheresis RNto fill an opening in Gainesville, FL. This position is for a brand new Cancer Center using cutting edge technology! Daily Responsibilities for the Lead Apheresis Registered Nurse: The Lead Apheresis RN has advanced knowledge of patient care across all ages, focusing...

  • Desktop Systems Analyst | Customer Support | Days | Full-Time

    2 months ago

    Gainesville, United States UF Health Full time

    OverviewFTE: 1.0Shift Hours: 8:00AM-5:00PM Days of Week: MONDAY-FRIDAY Provides enterprise-level technical support for Information Services users in a geographically dispersed environment. Duties include consultation and performing technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing desktop computer hardware and...

  • Customer Specialist

    4 weeks ago

    Gainesville, United States CarMax Full time

    6037 - Gainesville FL - 4185 N Main St, Gainesville, Florida, 32609CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Advocate

    5 months ago

    Gainesville, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Safelite Job Description Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company....

  • Administrative Support Specialist

    2 weeks ago

    Gainesville, Georgia, United States Americold Full time

    About the Role: As an Administrative Support Specialist at Americold, your responsibilities will include answering telephones, directing calls, and managing calendars. You will also communicate with customers, employees, and other individuals to address their inquiries. Additionally, you will complete and mail bills, contracts, policies, invoices, or checks,...

  • Commercial Sales Support

    2 weeks ago

    Gainesville, United States McCoy's Building Supply Careers Full time

    *Job Description* Time Type: Full timeRole Details: *Time Type: Full Time* *Starting Pay: $18 / HR* *Job Location: **2507 West Highway 82, Gainesville, TX 76240* Job Summary: The Commercial Sales Support will assist an Outside Sales Representative(s) and their customers by selling lumber, building materials, and maintenance products.      Supervisory...

  • Observation Unit RN

    4 weeks ago

    Gainesville, United States HealthCare Support Full time

    Observation Unit RNHealthCare Support is actively seeking a Observation Unit RN to fill an opening with a Hospital in Gainesville, FL.Daily Responsibilities for the Observation Unit RN: We are seeking a dedicated and dependable RN to deliver care and treatment to adults who are ill, injured, or recovering, following our patient-focused care approach This...

  • Critical Care Registered Nurse

    5 days ago

    Gainesville, Florida, United States HealthCare Support Full time

    Job SummaryWe are seeking a dedicated and dependable Critical Care Registered Nurse to deliver care and treatment to adults who are ill, injured, or recovering. The ideal candidate will have 1+ year's experience as a Registered Nurse in the State of Florida and possess BLS and ACLS certifications.Daily ResponsibilitiesThe successful candidate will...

  • Pricing Support Spec

    4 months ago

    Gainesville, United States Syfan Logistics Full time

    Interested in climbing aboard with the Syfan Team? Job Summary: Coordinates the rates process in support of the customer sales teams by analyzing and supplying rates information, as well as provides reports to secure Sales contracts and lanes. Assists the Senior Pricing Analyst with additional tasks outside of essential duties. Essential Duties: Prices...

  • Observation Unit RN

    3 weeks ago

    Gainesville, United States HealthCare Support Full time

    Observation Unit RN HealthCare Support is actively seeking a Observation Unit RN to fill an opening with a Hospital in Gainesville, FL. Daily Responsibilities for the Observation Unit RN: We are seeking a dedicated and dependable RN to deliver care and treatment to adults who are ill, injured, or recovering, following our patient-focused care approach This...

  • Alterations Customer Service Representative

    6 months ago

    Gainesville, United States David's Bridal Full time

    BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find...

  • Technical Support Engineer

    2 weeks ago

    Gainesville, United States Mastech Digital Full time

    The IT Technical Support Engineer position is one that provides rotational support with “Hands On” technical support and training.This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets.Monitor tickets, to detect trends in technology issues and work with the SD Corporate team to implement...

  • Technical Support Engineer

    2 weeks ago

    gainesville, United States Mastech Digital Full time

    The IT Technical Support Engineer position is one that provides rotational support with “Hands On” technical support and training.This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets.Monitor tickets, to detect trends in technology issues and work with the SD Corporate team to implement...

  • Technical Support Engineer

    2 weeks ago

    gainesville, United States Mastech Digital Full time

    The IT Technical Support Engineer position is one that provides rotational support with “Hands On” technical support and training.This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets.Monitor tickets, to detect trends in technology issues and work with the SD Corporate team to implement...

  • Fundraising Support Coordinator

    2 weeks ago

    Gainesville, Florida, United States March of Dimes Full time

    March of Dimes is dedicated to improving the health of all moms and babies. To achieve this goal, we are seeking a Fundraising Support Temp to assist with our efforts in the assigned market. This position will serve as a liaison between our organization and community fundraisers, supporters, volunteers, and donors.Key Responsibilities:Provide excellent...

  • Fundraising Support Coordinator

    1 month ago

    Gainesville, Florida, United States March of Dimes Full time

    At March of Dimes, we are committed to improving the health of all moms and babies. We are dedicated to creating a world where every baby has a healthy start in life. As a Fundraising Support Temp, you will play a critical role in helping us achieve this mission.Job Summary:The Fundraising Support Temp will provide support to Publix Super Markets, Inc. to...