Customer Support Manager

4 months ago

Gainesville, United States Select Water Solutions Full time

CUSTOMER SUPPORT MANAGER

Job Details

Full Time / Part Time: Full Time

FLSA Classification: Exempt

Business Unit: Water Treatment and Recycling

Reports to: Operations Manager

Travel Requirement: Yes

 

Top Tier Benefits\u3000

  • Medical, dental, vision, coverage in addition to life and disability insurance plans.
  • Paid Vacation Days and Paid Holidays.
  • Retirement and Savings (401K) Plan with Company match.
  • Annual uniform allowance.
  • Referral bonus with no cap on amount of referrals.
  • Paid Training.

 

Job Description 

Select’s Customer Support Manager is a liaison between the customer and Select Water Solutions. The CSM is responsible for maintaining the relationship between the customer and Select by understanding, implementing, and communicating the needs of the customer to Select Management.

 

The essential job functions include, but are not limited to

  • Meet/Communicate with Customer on a daily basis to understand their needs.
  • Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement.
  • Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels.
  • Follow up to ensure personnel and equipment needs for the job at hand.
  • Follow up to ensure personnel and equipment is available as needs change for the customer.
  • Continuing relationship with customer as more jobs and needs become available.
  • Complete all required reports in timely manner.
  • Stress personal and business ethics as the number one priority in dealing with Customer and Company personnel.
  • Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer.
  • Participate in and complete company-required training programs.
  • Participate in Environmental, Health and Safety initiatives as set forth by the company.
  • Follow instructions and perform other duties as may be assigned by manager.
  • Prospecting potential customers/industries and educating them on our services.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Bachelors’ degree preferred.
  • 10 years of relevant work experience may be accepted in lieu of a formal education.
  • 5 to 10 years’ experience in customer-facing role with a strong track record of relationship management and account development.
  • Strong facilitation skills with the ability to influence customer decision-makers.
  • Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort.
  • Frequent personal contact with key client personnel to develop an understanding of current and future projects/expectations.
  • Must possess valid driver’s license and be eligible to drive a company vehicle according to Select’s insurance guidelines.
  • Comfortable with MS Office, including Word, Excel, Adobe, Outlook, Teamsand Power Point.

Superior interpersonal skills and ability to work as part of a cohesive team.Strong analytical organizational and planning skills.

Select Values and Guiding Principles

  • W:Working Safe
  • A:Accountability
  • T:Teamwork
  • E:Excellence
  • R:Respect

 

Compensation Information

Compensation is competitive and commensurate with experience.

 

Physical Demands and Exposures

  • Traditional Monday through Friday, 8 – 5pm, unless operations dictate otherwise.
  • Involves Traveling 50% of the time and sitting for extended periods of time.
  • Exposure to noise levels requiring the use of hearing protection.
  • Needs high degree of concentration in a busy area.
  • Ability to individually lift: Maximum 25 lbs.

  • Customer Support Manager

    3 weeks ago

    Gainesville, Texas, United States Select Water Solutions Full time

    Job Title: Customer Support ManagerSelect Water Solutions is seeking a highly skilled Customer Support Manager to join our team. As a liaison between our customers and our company, you will be responsible for maintaining strong relationships and ensuring that our customers receive exceptional service.Key Responsibilities:Meet with customers on a daily basis...

  • Customer Support Director

    3 days ago

    Gainesville, Texas, United States Select Water Solutions Full time

    Job Title: Customer Support ManagerJoin Select Water Solutions as a Customer Support Manager and become a key liaison between our customers and our team. As a Customer Support Manager, you will be responsible for maintaining strong relationships with our customers, understanding their needs, and communicating their requirements to our management team.Key...

  • Customer Support Sales Associate

    4 weeks ago

    Gainesville, Virginia, United States Offix LLC Full time

    Customer Support Sales AssistantAs a key member of our sales team, you will play a vital role in supporting our existing customer base and driving sales growth. Your primary responsibilities will involve outbound calling to maintain relationships and identify new sales opportunities.Key Responsibilities:Customer Outreach: Initiate regular check-in calls to...

  • RN Case Manager

    1 week ago

    Gainesville, Florida, United States HealthCare Support Full time

    Job Title: RN Case ManagerJob Summary:HealthCare Support is seeking a skilled RN Case Manager to join our team. As a RN Case Manager, you will be responsible for coordinating patient care and ensuring seamless transitions between healthcare providers.Responsibilities:* Coordinate patient care and develop individualized plans of care* Collaborate with...

  • Customer Service Manager

    1 week ago

    Gainesville, United States KCO Resource Management Full time

    Customer Service ManagerWe're on the lookout for a talented Customer Service Manager to help build a strong culture of customer service and develop innovative customer service initiatives by analyzing and utilizing data at a highly profitable, rapidly growing food manufacturer! This person must have an expert-level understanding of their company s products...

  • RN Case Manager

    2 weeks ago

    Gainesville, Florida, United States HealthCare Support Full time

    RN Case Manager OpportunityWe are seeking a skilled RN Case Manager to join our team at HealthCare Support. As a RN Case Manager, you will play a critical role in providing high-quality patient care and support.Key Responsibilities:Assess patient needs and develop individualized care plansCoordinate with healthcare providers to ensure seamless care...

  • RN Case Management

    4 weeks ago

    Gainesville, United States HealthCare Support Full time

    RN Case Manager HealthCare Support is actively seeking a RN Case Manager for a 13-week contract located in Gainesville, Florida. Benefits of this RN Case Managerwith HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to open investment accounts Licensure and certification...

  • RN Case Management

    2 weeks ago

    Gainesville, United States HealthCare Support Full time

    RN Case Manager HealthCare Support is actively seeking a RN Case Manager for a 13-week contract located in Gainesville, Florida. Benefits of this RN Case Managerwith HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to open investment accounts Licensure and certification...

  • Customer Experience Supervisor

    3 days ago

    Gainesville, Florida, United States MP Equipment, LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Supervisor to lead our technical support team. The ideal candidate will have a strong background in customer service management and technical support.The Customer Experience Supervisor will be responsible for planning, directing, and carrying out service activities to meet customer needs. This...

  • Customer Experience Manager

    3 weeks ago

    Gainesville, Florida, United States MP Equipment, LLC Full time

    Job Title: Customer Experience SupervisorJob Summary:We are seeking a highly skilled Customer Experience Supervisor to join our team at MP Equipment, LLC. As a key member of our service operations team, you will be responsible for planning, directing, and carrying out service activities to meet customer needs.Key Responsibilities:Lead and train field service...

  • RN Case Manager

    2 weeks ago

    Gainesville, Florida, United States HealthCare Support Full time

    RN Case Manager Job DescriptionHealthCare Support is seeking a skilled RN Case Manager to join our team for a 13-week contract in Gainesville, Florida.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification...

  • RN Case Manager

    1 week ago

    Gainesville, Florida, United States HealthCare Support Full time

    Job Title: RN Case ManagerJob Summary:HealthCare Support is seeking a skilled RN Case Manager to join our team. As a RN Case Manager, you will be responsible for providing high-quality patient care and coordinating healthcare services.Responsibilities:Provide patient care and coordinate healthcare servicesDevelop and implement patient care plansCollaborate...

  • Virtual Legal Services Customer Support Associate

    3 days ago

    Gainesville, Florida, United States David's Bridal Full time

    Job SummaryThe Alterations Customer Service Representative is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service.Key ResponsibilitiesWelcome and service customers with genuine and friendly enthusiasm over the phone, virtual chats, and in person.Communicate...

  • RN Case Manager Position

    3 days ago

    Gainesville, Florida, United States HealthCare Support Full time

    RN Case Manager Job DescriptionHealthCare Support is seeking a RN Case Manager for a 13-week contract in Gainesville, Florida.Benefits of this RN Case Manager Position:Immediate enrollment in Health InsuranceDental InsuranceLife InsuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification reimbursements required for...

  • Customer Experience Manager

    1 month ago

    Gainesville, Florida, United States MP Equipment, LLC Full time

    Job DescriptionMP Equipment, LLC is seeking a highly skilled Customer Experience Supervisor to join our team in Gainesville, GA. As a key member of our service operations team, you will be responsible for planning, directing, and carrying out service activities to meet customer needs.Key Responsibilities:Lead and train field service team members to provide...

  • RN Case Manager Position

    6 days ago

    Gainesville, Florida, United States HealthCare Support Full time

    RN Case Manager Job DescriptionHealthCare Support is seeking a skilled RN Case Manager for a 13-week contract in Gainesville, Florida. This role offers a unique opportunity to work with a dynamic team and contribute to the delivery of high-quality patient care.Benefits of Working with HealthCare Support:Immediate enrollment in Health InsuranceDental...

  • Customer Success Manager

    3 days ago

    Gainesville, Florida, United States Logically Full time

    Unlock Your Potential as a Customer Success ManagerAt Logically, we're passionate about empowering businesses to succeed in a world where technology and cybersecurity are constantly evolving. As a Customer Success Manager, you'll play a key role in driving growth and customer success within our existing customer base.Key Responsibilities:Develop and execute...

  • Customer Service Manager

    2 months ago

    Gainesville, Georgia, United States Sunset Finance Full time

    Job DescriptionJob Summary:The Assistant Manager is responsible for achieving exceptional results in customer contact work by phone. This primarily involves making contact via the telephone and scheduling office visits with customers. The Assistant Manager also assists the Branch Manager by selling products and services to meet an acceptable monthly branch...

  • Operations Support Manager

    2 weeks ago

    Gainesville, Florida, United States Bar Louie Full time

    Operations Support Manager Job DescriptionAt Bar Louie, we're passionate about delivering exceptional guest experiences and fostering a culture of excellence among our team members. As an Operations Support Manager, you'll play a vital role in driving profitable sales, ensuring a safe and clean environment, and promoting a culture of continuous...

  • Respiratory Therapist

    3 days ago

    Gainesville, Florida, United States HealthCare Support Full time

    Job Summary:HealthCare Support is seeking a skilled Respiratory Therapist to join their team. As a Respiratory Therapist, you will be responsible for providing high-quality patient care and working closely with healthcare professionals to ensure the best possible outcomes.Daily Responsibilities: Airway management, including artificial airways and mechanical...