Technical Customer Advisor

2 months ago

Livonia, United States Veolia Full time
Job DescriptionJob DescriptionCompany Description

About Veolia North America 

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com

Job Description

BENEFITS 

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.   

Position Purpose:  
Strategically lead and manage the customer fulfillment process. Manage the customer experience by coordinating all aspects of the customer service cycle. Provide technical support to customers and Veolia teams, providing guidance in chemical grouping, disposal options, approvals, RCRA & DOT regulations, and compliance..

Primary Duties/responsibilities: 

  • Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
  • Coordinate communications (both internal and external) for all aspects of customer and technical service.
  • Analyze, plan and facilitate resolutions for customer service and technical issues.
  • Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.
  • Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.
  • Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams.
  • Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.
  • Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.
  • Other duties and responsibilities as assigned by Customer Excellence Manager.
Qualifications

Education / Experience / Background: 

  • Demonstrable experience in customer service/ fulfillment
  • Experience of waste management and disposal
  • High School diploma with minimum of 1 year experience in similar field
  • Preferred degree or equivalent experience in science, mathematics, or business

Knowledge / Skills / Abilities: 

  • Strong customer relationship/ management skills
  • Focus on meeting customers needs, offering the least complex and most efficient solution for ESS
  • Technical knowledge of waste management and disposal preferred
  • High attention to detail
  • Highly organized and structured - able to follow a standard process
  • Able to work collaboratively across different functions and to secure help from colleagues
  • Strong verbal and written skills.

Required Certification / Licenses / Training: 

  • Veolia training as required.


Additional Information

We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

  • Customer Success Advisor

    3 months ago

    Livonia, United States One Way Franchise Service Center LLC Full time

    Job DescriptionJob DescriptionBenefits:401(k)Competitive salaryHealth insurance**About Us:**At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company seeking a passionate and dedicated Customer Success Advisor to join our dynamic team.**Job...

  • Customer Success Advisor

    2 weeks ago

    Livonia, United States One Way Franchise Service Center LLC Full time

    Benefits: 401(k) Competitive salary Health insurance About Us: At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company seeking a passionate and dedicated Customer Success Advisor to join our dynamic team. Job Description: We are seeking a...

  • Customer Success Advisor

    2 weeks ago

    Livonia, United States One Way Franchise Service Center LLC Full time

    Benefits: 401(k) Competitive salary Health insurance About Us: At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company seeking a passionate and dedicated Customer Success Advisor to join our dynamic team. Job Description: We are seeking a...

  • Technical Customer Service Representative

    7 days ago

    Livonia, Michigan, United States Veolia Full time

    Job DescriptionCompany OverviewVeolia North America is a leading provider of water, waste, and energy management services. Our company offers a comprehensive range of solutions to commercial, industrial, healthcare, higher education, and municipality customers across North America.Job SummaryWe are seeking a highly skilled Technical Customer Service...

  • Technical Sales Engineer

    2 weeks ago

    Livonia, Michigan, United States Hirose Electric USA Full time

    Job SummaryHirose Electric USA, Inc. is seeking a highly skilled Technical Sales Engineer to join our team. As a Technical Sales Engineer, you will be responsible for providing technical support and product presentations to our customers, as well as coordinating and providing support for technical inquiries with our Japanese and US Engineering teams.Key...

  • Senior Technical Lead

    3 days ago

    Livonia, Michigan, United States Roush Full time

    About the RoleRoush is a leading provider of product development solutions to customers in various industries. We are seeking a highly skilled Senior Technical Specialist to join our Advanced Engineering department in Livonia, MI.Key ResponsibilitiesProvide technical oversight to the engineering team, including evaluations of engineering concepts,...

  • Technical Sales Engineer

    2 weeks ago

    Livonia, Michigan, United States Hirose Electric USA Full time

    Job SummaryHirose Electric USA, Inc. is seeking a highly skilled Technical Sales Engineer to join our team. As a Technical Sales Engineer, you will be responsible for providing technical support and product presentations to our customers, as well as coordinating and providing support for technical inquiries with our Japanese and US Engineering teams.Key...

  • Technical Application Specialist

    2 weeks ago

    Livonia, United States Hirose Electric USA Full time

    POSITION OVERVIEWThis document outlines the key responsibilities, expected qualifications, and experience for the role. The ideal candidate will be situated in the Livonia, MI region. The main duty of this position is to deliver technical assistance and to prepare and present product demonstrations alongside the Sales team and clients. This role will involve...

  • Technical Support Engineer

    2 weeks ago

    Livonia, Michigan, United States Hirose Electric USA Full time

    POSITION OVERVIEWThe ideal candidate will be situated in the Livonia, MI region. The main duty of this role is to deliver technical assistance and prepare as well as present product demonstrations alongside the US Sales team and clients. This position will also involve coordinating and addressing technical inquiries in collaboration with both Japanese and US...

  • Technical Support Engineer

    2 weeks ago

    Livonia, Michigan, United States Hirose Electric USA Full time

    POSITION OVERVIEWThe ideal candidate will be situated in the Livonia, MI region. This role primarily focuses on delivering technical assistance and preparing as well as presenting product demonstrations alongside the US Sales team and clients. The individual will coordinate and provide support for technical inquiries in collaboration with both Japanese and...

  • Technical Support Engineer

    2 weeks ago

    Livonia, Michigan, United States Hirose Electric USA Full time

    POSITION OVERVIEWThe ideal candidate will be situated in the Livonia, MI vicinity. The primary duty of this role is to deliver technical assistance and to prepare and showcase product demonstrations alongside the US Sales team and clients. This position involves coordinating and addressing technical inquiries in collaboration with both Japanese and US...

  • Technical Application Engineer

    2 weeks ago

    Livonia, Michigan, United States Hirose Electric USA Full time

    POSITION OVERVIEWThe ideal candidate will be situated in the Livonia, MI region. This role primarily focuses on delivering technical assistance and preparing as well as presenting product demonstrations alongside the US Sales team and clients. The individual will coordinate and provide support for technical inquiries in collaboration with both Japanese and...

  • Customer Service Representative

    2 weeks ago

    Livonia, United States Crash Champions Full time

    **Champions Do More** At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than...

  • Technical Support Engineer

    2 weeks ago

    Livonia, United States Hirose Electric USA Full time

    POSITION OVERVIEWThis document outlines the responsibilities, required qualifications, and expectations for the role. The ideal candidate will provide technical assistance and collaborate closely with the Sales team and clients. This position is integral in addressing technical inquiries and working alongside engineering teams.KEY RESPONSIBILITIESAct as the...

  • Technical Application Specialist

    2 weeks ago

    Livonia, United States Hirose Electric USA Full time

    POSITION OVERVIEWThis document outlines the key responsibilities, desired qualifications, and experience for the role. The ideal candidate will provide essential technical assistance and collaborate closely with the Sales team and clients. The primary function of this role is to address technical inquiries and deliver product demonstrations while working in...

  • Automotive Mechanic I

    5 days ago

    Livonia, Michigan, United States HRU Inc Technical Resources Full time

    Job Summary:The Automotive Mechanic I will modify cars and trucks in a prototype environment, performing a wide range of diagnostics, repairs, and maintenance. The Automotive Mechanic I will be mentored and supported by team members on project work and customer interactions.Key Responsibilities:Maintain vehicle functional condition by working off repair...

  • Technical Solutions Consultant

    1 week ago

    Livonia, Michigan, United States WorkForce Software Full time

    Job OverviewSalary: $65,000 USD Annually to $125,000 USD Annually Plus BonusAbout WorkForce SoftwareWorkForce Software stands as the premier global provider of workforce management solutions, integrating employee experience capabilities. Our WorkForce Suite is tailored to meet the distinct needs of each organization, accommodating unique pay rules, labor...

  • Technical Solutions Consultant

    2 weeks ago

    Livonia, Michigan, United States WorkForce Software Full time

    Job OverviewSalary: $65,000 USD Annually to $125,000 USD Annually Plus BonusAbout WorkForce SoftwareWorkForce Software stands as the premier global provider of workforce management solutions, seamlessly integrating employee experience capabilities. Our WorkForce Suite is designed to adapt to the distinct needs of each organization, regardless of their unique...

  • Automotive Mechanic

    4 weeks ago

    Livonia, United States HRU Technical Resources Full time

    Job DescriptionJob DescriptionAre you an Entry Level Mechanic looking for a dynamic company to join with an excellent opportunity for advancement? Due to our steady growth, we have immediate openings for Entry Level Mechanics. This position is located within our Flexible Assembly Operation at our Livonia, MI facility. We provide assembly services to many of...

  • Technical Solutions Consultant

    2 weeks ago

    Livonia, Michigan, United States WorkForce Software Full time

    Job OverviewSalary: $65,000 USD Annually to $125,000 USD Annually Plus BonusAbout WorkForce SoftwareWorkForce Software stands as the premier global provider of workforce management solutions, seamlessly integrating employee experience capabilities. Our WorkForce Suite is designed to adapt to the distinct needs of each organization, regardless of the...