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Technical Solutions Consultant

2 months ago

Livonia, Michigan, United States WorkForce Software Full time
Job Overview

Salary: $65,000 USD Annually to $125,000 USD Annually Plus Bonus

About WorkForce Software

WorkForce Software stands as the premier global provider of workforce management solutions, seamlessly integrating employee experience capabilities. Our WorkForce Suite is designed to adapt to the distinct needs of each organization, regardless of the complexity of their pay rules, labor regulations, or scheduling requirements. We empower some of the most forward-thinking organizations worldwide to optimize their workforce, mitigate compliance risks, and enhance employee engagement, thereby unlocking new potential for resilience and performance.

With over a thousand organizations and more than 4 million users across 100 countries relying on our solutions, we streamline compliance, reduce labor costs, and provide intuitive tools that facilitate strategic HR on a global scale.

Role Summary

The Technical Consultant is pivotal in delivering the WorkForce Software (WFS) Suite, including Time, Scheduling, and Integrations, tailored to address the unique business challenges faced by our clients. Collaborating with Global Services project teams, the consultant ensures that WFS Suite products align with customer needs and are delivered effectively by configuring the software according to documented workforce management requirements and validating expected outcomes.

Key Responsibilities

  • Configure the WorkForce Software (WFS) Suite according to client business requirements using JavaScript, HTML, or other scripting tools.
  • Support the confirmation and refinement of business requirements through client meetings and workshops.
  • Understand the configuration requirements of the WorkForce Software Product, including naming conventions and their impact on the database.
  • Grasp project scope and implementation strategies for assigned projects.
  • Enhance skills in WorkForce Software Product solutions by staying informed about the latest enhancements.
  • Address complex issues related to administration and configuration.
  • Communicate obstacles and seek guidance promptly.
  • Develop complex formulas leveraging mathematical and programming skills.
  • Conduct unit and system testing of configured applications, ensuring test cases meet requirements.
  • Facilitate client workshops, demonstrating best practices in implementing Workforce Management Software.
  • Identify and escalate out-of-scope requirements and delays to project management.
  • Manage multiple tasks and prioritize effectively to meet deadlines.
  • Participate in team meetings and follow established processes for continuous improvement.
  • Accurately estimate work efforts and provide status updates to project managers and stakeholders.
  • Collaborate with internal teams during project phases to ensure successful customer implementations.
  • Assist clients with software testing and go-live activities, including data loads and system initialization.
  • Mentor colleagues on labor laws and their implications for employers and employees.
  • Respond to customer requirements professionally and promptly.
  • Engage in training and self-learning to enhance skills and knowledge.
  • Maintain required WFS Product Suite certifications.
  • Consider customer needs in strategic planning.
  • Troubleshoot issues and escalate problems to technical experts as necessary.
  • Track billable and non-billable project hours.
  • Apply professional concepts and company policies to deliver WFS solutions.
  • Work on project implementation assignments while adhering to standard practices.
  • Support the development of other team members.
  • Understand various project management methodologies.

Qualifications

  • Minimum of 1 year of experience with SQL and writing queries.
  • Minimum of 1 year of experience with JavaScript, HTML, or other scripting tools.
  • Experience in HCM functional domains and business processes.
  • Familiarity with business applications, such as Excel or DBMS systems.
  • Logical and technical mindset for problem analysis and root cause identification.
  • Entrepreneurial mindset with the ability to adapt to changing conditions.
  • Effective written and verbal communication skills.
  • Knowledge of implementation principles and lifecycle.
  • Ability to exercise mature judgment.
  • Demonstrated technical aptitude and adaptability to new circumstances.
  • Ability to work in a dynamic, customer-focused team and build strong relationships.
  • Strong desire for professional and technical growth.
  • Background in HR, Payroll, or Workforce Management is a plus.
  • Experience in providing application support for complex software systems is preferred.
  • Programming experience in Java, C#, C++, or 4GL languages is beneficial.
  • Familiarity with report writing tools such as Crystal Reports or Cognos is preferred.
  • Experience in SQL report creation.

Travel Requirements

  • Travel may be necessary based on project assignments.

Education

  • Bachelor's degree or equivalent experience, preferably in Business Administration, MIS, or Computer Science.

Why WorkForce Software?

  • Unlimited PTO
  • Flexible Hours / Work from Home Policy
  • 401k with Company Match
  • Performance Bonus
  • Career Development and Training – Take charge of your career with our company-paid LinkedIn Learning subscription.
  • Diversity, Equity, and Inclusion Initiatives, including various committees.
  • Health and Wellness / Gym Reimbursement
  • Comprehensive Health Benefit Package
  • Parental Leave
  • Community Outreach Programs and Charitable Support

This job description is not exhaustive, and employees may be assigned other related business duties as required.

WorkForce Software is committed to fostering a diverse and inclusive workplace where all individuals feel welcomed and empowered. We strive to create an environment that supports and celebrates our differences, enabling everyone to perform their best work.

WorkForce Software is an Equal Opportunity Employer.