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Customer Account Manager

3 months ago

Sycamore, United States Driv-Lok, Inc. Full time
Job DescriptionJob Description

We are a leader in U.S. manufacturing of precision hydraulic components, and we are focused on growth. To meet our goals, we are looking for a dynamic, personable relationship-builder to join our team. As a customer account manager, you’ll play a critical role in our success, working directly with our top customers to understand their changing needs and help us exceed their expectations.

You’ll serve as a liaison between operations, outside sales and our customers, and will be the primary point of contact for daily business, responsible for communicating throughout all aspects of the order process and on-going account management.

We are committed to a work environment that is professional, but also comfortable and collaborative, where ideas are welcome, and employees feel respected and appreciated and there are abundant opportunities to learn new skills, advance your knowledge, and grow your career.

We also know healthy and happy employees are our greatest asset and offer comprehensive benefits that includes financial, healthcare, and employee wellness and development programs that help you thrive at work, and outside work.

WHAT YOU WILL DO:

  • Manage Projects related to Key Accounts (e.g., new parts/location changes)
  • Perform purchase order processing, releases, changes, reschedules as needed for Key Accounts
  • Perform regular contract review for customers including pricing, profit margins, and order quantities
  • Facilitate on-boarding of new Key Accounts
  • Work with Outside Sales on strategies to grow key accounts
  • Meet Account requirements as needed (e.g., supplier training)
  • Manage safety stock levels for Key Accounts
  • Identify potential order discrepancies and takes action as appropriate
  • Assist with delivery of customer quotations
  • Maintain and facilitate relationships with manufacturing, engineering, quality assurance, and shipping personnel on production orders
  • Additional duties as assigned by Supervisor or his/her designee

COMPETANCY:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Safety and Security - Observes safety and security procedures, Reports potentially unsafe conditions. Uses equipment and materials properly.

EDUCATION/EXPERIENCE:

High School diploma or equivalent. 3-5 years of account management experience required. Experience in a manufacturing environment preferred.

LANGUAGE ABILITY:

Demonstrate superior telephone skills. Must have excellent oral and written communication and interpersonal skills.

MATH ABILITY:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Must be detailed oriented; a proven ability to assess needs, overcome objections and make decisions with little supervision. Possess excellent time management and organizations skills. Must be flexible in work assignments and work schedules and be able to work cooperatively as a team member and demonstrate respect and courtesy to all internal and external customers.

COMPUTER SKILLS:

To perform this job successfully, an individual must be able to learn to operate the computer systems used at Driv-Lok.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel objects and operates a computer workstation keyboard; reach with hands and arms; and talk or hear.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

The employee will be working with telephone, computer, printer, CRT, copy machine, scanner, fax machines, phone system (main terminal access).

TRAVEL:

Work in office. Light travel between offices in Illinois and Wisconsin.

QUALITY RESPONSIBILITY:

Performance evaluations are completed annually per the company policy addressing job knowledge, reliability, quantity of work, quality of work, attitude and cooperation, initiative and adaptability, attendance, aptitude, ability to learn and use procedures, safety and housekeeping.

ENVIRONMENTAL RESPONSIBILITIES:

The statements in this job description are intended to describe the essential nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.