Healthcare Customer Service Specialist
2 weeks ago
Job Type: Full-time
About Us: Orthodontic Experts Ltd is committed to delivering exceptional care and orthodontic excellence. We are a community focused on positively impacting our patients' lives.
Position Overview: We are seeking a dedicated Patient Service Representative to be the welcoming face of our practice. As a vital member of our team, you will play a crucial role in ensuring a seamless experience for our patients.
Key Responsibilities:
- Answer incoming calls and respond to voicemails promptly.
- Facilitate the check-in process for new and returning patients, notifying clinical staff of arrivals.
- Gather essential patient information, including registration forms and medical history.
- Manage patient check-out, including payment collection and scheduling follow-up appointments.
- Provide information to walk-in patients regarding insurance acceptance and treatment options.
- Maintain accurate communication logs for patient interactions.
- Review and adjust the daily clinic schedule as necessary.
- Ensure all bonding approvals are confirmed with insurance prior to appointments.
- Understand and communicate the cancellation policy to patients.
- Generate end-of-day reports and reconcile collected payments.
Qualifications:
- High school diploma or GED equivalent.
- Minimum of 3 years in customer service roles.
- At least 2 years of experience in patient services.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access).
- Strong problem-solving and de-escalation skills.
- Excellent written and verbal communication abilities.
Working Hours:
Monday - Wednesday: 8:45 AM - 5:00 PM
Thursday - Friday: 6:45 AM - 3:00 PM
Two Saturdays per month and two shifts of 9:45 AM - 6:00 PM each month.
Benefits:
- Comprehensive training for Patient Service Representatives.
- Travel compensation for visits to sister clinics beyond a specified distance.
- Medical, Dental, Vision, and Life Insurance options.
- Short-Term Disability and Employee Assistance Programs.
- Health Savings and Dependent Care Accounts.
- 401(k) plan with matching contributions.
- Paid Time Off and Identity Theft Protection.
- Discounted Orthodontic Treatment and potential monthly bonuses.
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