Healthcare Customer Service Specialist

2 weeks ago


Sycamore, Illinois, United States Orthodontic Experts Ltd Full time


Job Type: Full-time

About Us: Orthodontic Experts Ltd is committed to delivering exceptional care and orthodontic excellence. We are a community focused on positively impacting our patients' lives.

Position Overview: We are seeking a dedicated Patient Service Representative to be the welcoming face of our practice. As a vital member of our team, you will play a crucial role in ensuring a seamless experience for our patients.

Key Responsibilities:

  • Answer incoming calls and respond to voicemails promptly.
  • Facilitate the check-in process for new and returning patients, notifying clinical staff of arrivals.
  • Gather essential patient information, including registration forms and medical history.
  • Manage patient check-out, including payment collection and scheduling follow-up appointments.
  • Provide information to walk-in patients regarding insurance acceptance and treatment options.
  • Maintain accurate communication logs for patient interactions.
  • Review and adjust the daily clinic schedule as necessary.
  • Ensure all bonding approvals are confirmed with insurance prior to appointments.
  • Understand and communicate the cancellation policy to patients.
  • Generate end-of-day reports and reconcile collected payments.

Qualifications:

  • High school diploma or GED equivalent.
  • Minimum of 3 years in customer service roles.
  • At least 2 years of experience in patient services.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access).
  • Strong problem-solving and de-escalation skills.
  • Excellent written and verbal communication abilities.

Working Hours:

Monday - Wednesday: 8:45 AM - 5:00 PM
Thursday - Friday: 6:45 AM - 3:00 PM
Two Saturdays per month and two shifts of 9:45 AM - 6:00 PM each month.

Benefits:

  • Comprehensive training for Patient Service Representatives.
  • Travel compensation for visits to sister clinics beyond a specified distance.
  • Medical, Dental, Vision, and Life Insurance options.
  • Short-Term Disability and Employee Assistance Programs.
  • Health Savings and Dependent Care Accounts.
  • 401(k) plan with matching contributions.
  • Paid Time Off and Identity Theft Protection.
  • Discounted Orthodontic Treatment and potential monthly bonuses.


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