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Healthcare Customer Service Specialist
2 months ago
About Orthodontic Experts LTD
Orthodontic Experts is committed to delivering exceptional care and orthodontic proficiency. We pride ourselves on being a community that strives to enhance the lives of our patients.
Position Overview
We are seeking a dedicated Patient Services Representative who embodies our values of compassion and efficiency. In this role, you will be the welcoming face for our patients, ensuring their experience is seamless and enjoyable.
Key Responsibilities:
- Manage incoming phone calls and respond to voicemails promptly.
- Facilitate the check-in process for both new and returning patients, notifying clinical staff of their arrival.
- Gather essential information from new patients, including registration forms and medical history.
- Address inquiries from walk-in patients and provide them with necessary information.
- Review and adapt the daily clinic schedule as needed.
- Communicate our cancellation policy clearly to patients.
Qualifications:
- A minimum of 3 years in customer service roles.
- At least 2 years of experience in patient services.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Access).
- Availability to work 2 Saturdays per month.
Benefits for Full-Time Employees:
- Comprehensive training for Patient Services Representatives.
- Travel compensation for visits to sister clinics beyond a specified distance.
- Medical, Dental, Vision, and Life Insurance options.
- Short-Term Disability coverage.
- Access to Employee Assistance Programs.
- Health Savings and Dependent Care Accounts.