Manager, Production Support

1 month ago


Niceville, United States NavitsPartners Full time
Job DescriptionJob Description

Manager, Production Support

General Characteristics:

  • Manages the daily operations of the Production Support group.
  • Develops and implements policies and procedures for the production support function which includes operator training and development, data center scheduling, installation and re-start and recovery procedures.
  • Monitors and reports all production outages.
  • Performs proactive analysis on all factors impacting high availability and service level attainment.
  • Requires interaction with appropriate IT and business unit personnel.
  • This position requires in-depth knowledge of computer operations, monitoring and control, systems recovery and production processing control.

Dimensions Education:

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field.
  • Or equivalent work experience.

Experience:

  • A minimum of 7 years of IT work experience including managing team(s) responsible for production and operations support.

Breadth:

  • Middle level management in data center operations.
  • Works under general direction of senior level management.
  • Typically manages and mentors supervisors, project leaders and/or technical staff.
  • Works on multiple, complex projects as a project leader and a subject matter expert.
  • Frequently reports to an IT Chief Operating Officer, Director, Data Center Operations or Operating Unit IT Executive.



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