Manager, Production Support
1 month ago
Manager, Production Support
General Characteristics:
- Manages the daily operations of the Production Support group.
- Develops and implements policies and procedures for the production support function which includes operator training and development, data center scheduling, installation and re-start and recovery procedures.
- Monitors and reports all production outages.
- Performs proactive analysis on all factors impacting high availability and service level attainment.
- Requires interaction with appropriate IT and business unit personnel.
- This position requires in-depth knowledge of computer operations, monitoring and control, systems recovery and production processing control.
Dimensions Education:
- Bachelor’s Degree in Computer Science, Information Systems, or other related field.
- Or equivalent work experience.
Experience:
- A minimum of 7 years of IT work experience including managing team(s) responsible for production and operations support.
Breadth:
- Middle level management in data center operations.
- Works under general direction of senior level management.
- Typically manages and mentors supervisors, project leaders and/or technical staff.
- Works on multiple, complex projects as a project leader and a subject matter expert.
- Frequently reports to an IT Chief Operating Officer, Director, Data Center Operations or Operating Unit IT Executive.
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