Hotel Front Desk Agent
2 weeks ago
$15.75 - $19 hourly
Responsibilities:- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Communicate with housekeeping to make sure guest rooms are ready
- Mitigate customer complaints as needed
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Well-versed in taking telephone calls and handling stressful situations
- High school graduate, GED recipient, or equivalent
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Located in the Hacienda Business Park, Hyatt House Pleasanton is a residential-style hotel ideal for extended stay travelers to the San Francisco area. Our hotel features large suites with complimentary breakfast, free parking, and a pool and hot tub for relaxation. Our spacious one and two-bedroom suites are designed to create contemporary experiences with separate living and kitchen areas, and modern workspaces. Engaging social spaces to meet with friends or colleagues, meeting rooms, and a prime location all cater to today’s travelers.
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