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Hotel Operations Manager

2 months ago

Pleasanton California, United States AC Hotel Pleasanton Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at AC Hotel Pleasanton. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the front office, ensuring exceptional guest service and driving revenue growth.

Key Responsibilities
  • Manage Front Office Operations: Supervise and coordinate the activities of the front office team, ensuring seamless check-in and check-out processes, and maintaining high levels of guest satisfaction.
  • Lead by Example: Demonstrate a strong commitment to our company values and lead by example, promoting a positive and inclusive work environment.
  • Drive Revenue Growth: Analyze sales data and implement strategies to increase revenue, while maintaining high levels of guest satisfaction.
  • Manage Budgets: Develop and manage departmental budgets, ensuring effective use of resources and minimizing costs.
  • Supervise Staff: Recruit, train, and develop a high-performing team, providing coaching and feedback to ensure excellent guest service.
  • Monitor Performance: Analyze guest satisfaction scores, revenue growth, and other key performance indicators to identify areas for improvement.
Requirements
  • Associate's or Bachelor's Degree: In a related field, such as hospitality or business administration.
  • 2-5 Years of Experience: In a hotel operations or management role, with a proven track record of success.
  • Strong Leadership Skills: Ability to motivate and inspire a team, while maintaining a positive and inclusive work environment.
  • Excellent Communication Skills: Ability to effectively communicate with guests, staff, and management, while maintaining a professional demeanor.
  • Analytical Skills: Ability to analyze data and make informed decisions to drive revenue growth and improve guest satisfaction.