Hotel Front Desk Agent

4 months ago


Pleasanton, United States Hyatt House Pleasanton Full time
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply nowCompensation:

$15.75 - $19 hourly

Responsibilities:
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Communicate with housekeeping to make sure guest rooms are ready
  • Mitigate customer complaints as needed
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications:
  • Well-versed in taking telephone calls and handling stressful situations
  • High school graduate, GED recipient, or equivalent
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Working knowledge of Microsoft Office and reservation management systems
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
About Company

Located in the Hacienda Business Park, Hyatt House Pleasanton is a residential-style hotel ideal for extended stay travelers to the San Francisco area. Our hotel features large suites with complimentary breakfast, free parking, and a pool and hot tub for relaxation. Our spacious one and two-bedroom suites are designed to create contemporary experiences with separate living and kitchen areas, and modern workspaces. Engaging social spaces to meet with friends or colleagues, meeting rooms, and a prime location all cater to today’s travelers.


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