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Service & Support Specialist

2 months ago

Tempe, United States NCW Full time
Job DescriptionJob DescriptionThe Service & Support Specialist position will be responsible for customer relations and support of the sales, parts, and service functions, including customer communications, sales staff support, parts and product order completions, and lead management. Schedule is Monday–Friday, days. Pay is $24/hr.- $25+/hr., base and bonus program. This position requires up to 50% travel.

Requirements
  • High School Diploma or equivalent.
  • 5+ years of experience in sales or customer service-related field.
  • Ability to establish contacts and relationships with potential customers and industry partners.
  • Detail Oriented: ability to complete and maintain a level of accuracy in even the smallest aspects of assigned tasks.
  • Ability to work effectively under pressure in a fast-paced, rapidly changing environment.
  • Proficient in MS Office package including Word, Excel, Outlook (email/calendar), and PowerPoint.
  • Knowledge and previous experience with SalesForce and SalesPad preferred.

What You’ll Do

  • Assist customers in-person or via phone with parts order/shipment inquires, ensuring accuracy and attention to detail.
  • Create and distribute project timelines for sales projects to the sales staff.
  • Create quotes, track documents, and follow up with sales staff.
  • Coordinate order & delivery schedules for sub-dealer networks.
  • Manage installer Certificates of Liability ensuring required coverages are met and the company is listed as an additional insured on the policies.
  • Receive sales calls and prepare quotes for branded products and accessories.
  • Oversee and assist with the collection and management of contact databases.

Benefits
  • Medical, Dental, Vision
  • Paid Holidays
  • Personal Advancement
  • Retirement & 401(K)
  • 401(K) matching

About Us

At NCW, we do our best to provide the brightest talent to the best companies across the country. Founded in 2000 our company’s purpose was to redefine the way people think about contract staffing. People come first in our business. Our services are refined with in-depth expertise in our industry verticals, construction, manufacturing, warehousing & distribution, and engineering. We care about finding solutions that benefit everyone involved: our clients, our candidates and our workforce.

NCW is an Equal Opportunity Employer. Diversity and inclusion are important components of our culture and hiring practices. NCW is an employer and business partner dedicated to elevating the quality of life of our employees, clients, and communities.