Customer Support Specialist

2 weeks ago


Tempe, Arizona, United States DHL International GmbH Full time
Role Overview

As a Customer Support Specialist at DHL International GmbH, you will play a vital role in enhancing customer satisfaction through effective communication and problem-solving.

Key Responsibilities
  • Assist the Backline Supervisor in implementing comprehensive orientation programs for new Customer Service Associates.
  • Conduct on-the-job training sessions to ensure recruits are well-prepared for their roles.
  • Provide thorough tracing services for customers by investigating and resolving shipment issues, including undelivered and returned items.
Skills and Qualifications

The ideal candidate will possess strong customer service skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.

Join us in delivering exceptional service and support to our valued customers.



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