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Operation Project Manager
2 months ago
Location: Houston, TX
Job Overview:
Foxconn is seeking a highly skilled Program Manager to act as the key liaison between our customers and internal teams. The Program Manager will lead cross-functional teams, manage customer expectations, and ensure project milestones are met. This role requires a proactive approach to problem-solving and a commitment to continuous improvement to achieve high customer satisfaction and profitable results.
Duties and Responsibilities:
- Serve as a direct contact with customers and internal Business Units.
- Act as a liaison between customers and operations.
- Lead internal cross-functional teams including NPI, SQM, and Production.
- Understand and manage customer expectations as defined in related contracts, RFQs, RFPs, SOWs, or verbal requests.
- Develop cost quotations for RFQs, RFPs, SOWs, and verbal requests.
- Generate project plans (roadmap/Gantt chart) with key milestones for site process implementation (initial start-up).
- Communicate program's key business metrics, goals, objectives, implementation roadmap, and reporting requirements.
- Set goals and objectives for the program in collaboration with the customer, operations, and the respective Business Unit.
- Execute cost reduction and continuous improvement activities to ensure low cost, profitable, and high customer satisfaction results.
- Monitor the program's financial performance to ensure revenue and profit margin goals are attained.
- Monitor the program's performance to customer expectations and work with operations to correct deficiencies.
- Develop corrective action plans with operations for business metrics not meeting minimum acceptable performance, ensuring the plan is met.
- Communicate corrective action plans to customers proactively when performance is below expectations.
- Perform other duties as assigned.
Required Education:
- Bachelor’s degree in Industrial Engineering, Mechanical Engineer or a related field.
Required Experience:
- 3+ years of program management experience.
- 5+ years of operations management experience.
- Experience working independently and as part of a team to solve complex technical, business, cost, and schedule challenges.
- Experience with team building and coordinating resources.
- Ability to speak and read Mandarin is a plus.