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Service Coordinator

4 months ago

Ashland, United States Butler Ford Full time
Job DescriptionJob Description

About Us: Butler Ford is a trusted name in automotive excellence, dedicated to providing top-notch service and exceeding customer expectations. As part of our commitment to innovation and convenience, we expanded our services to include a Mobile Repair Van, bringing our expertise directly to our customers' doorstep.

Job Description: We are seeking a skilled and organized Service Coordinator to join our team and spearhead the operations of our Mobile Repair Van. As the Service Coordinator, you will play a pivotal role in ensuring the seamless delivery of automotive repair and maintenance services to our valued customers.

Responsibilities:

  • Coordinate and schedule mobile repair appointments with customers, optimizing efficiency and minimizing downtime.
  • Communicate effectively with customers to gather necessary information and provide updates on service progress.
  • Liaise with the Mobile Repair Technicians to ensure they have all necessary tools, equipment, and parts for each service appointment.
  • Maintain accurate records of service activities, including customer information, service history, and inventory management.
  • Handle customer inquiries, complaints, and feedback in a professional and timely manner, ensuring customer satisfaction at all times.
  • Collaborate with other departments to streamline processes and improve service delivery.

Requirements:

  • Previous experience in automotive service coordination or a similar role is preferred.
  • Strong organizational and multitasking skills, with the ability to prioritize tasks effectively in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Proficiency in computer systems and software for scheduling and record-keeping.
  • Knowledge of automotive systems and repair processes is advantageous.
  • Valid driver's license with a clean driving record.

Benefits:

We offer a competitive compensation package, including:

  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid time off and holidays.
  • Certified DailyPay partner.
  • Employee Assistance Program.

At Butler Ford, we believe in fostering a culture of excellence and teamwork, where every individual plays a vital role in our success. Join us in our mission to redefine automotive service and provide unparalleled convenience to our customers.