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Administrative Assistant
2 months ago
Employers Council is seeking an Administrative Assistant (full-time position/hybrid) to join our Denver team. We partner with employers to grow exceptional, dynamic workplaces by offering a comprehensive set of services.
Position Summary
The Administrative Assistant position will provide support to the Denver team and will perform a wide variety of administrative tasks to ensure an effective workflow. The Administrative Assistant supports the Denver based Colorado Membership team by implementing administrative systems, procedures, and policies, completing and monitoring administrative projects and workflow, and maintaining rapport with members and staff to ensure efficient operation of the offices both in person and virtually.
Essential Duties and Responsibilities
· Conduct general administrative responsibilities to include greeting members, preparing office for in-person events, taking accurate messages and directing member inquiries to proper personnel in a professional and timely manner
· Use professional communication etiquette to respond in a timely manner to customer queries via inbound phone calls, emails, chat applications and other channels balancing efficiency with compassion
· Prepare and maintain folders/files, on-line member files (ShareNet), vendor files, office files, and resource materials
· Be familiar and stay current with all Employers Council member services, pay-as-you-go services, internet services, and internal Employers Council operations in order to be able to relay information to members or potential members as needed
· Be present to open and close office on an as-needed basis, including checking mail, with a strong emphasis on timeliness
· Support office management functions, set up and maintain physical and electronic files, receive/refer inbound calls, and maintain and order office supplies
· Monitor phone coverage and notify the Director should staffing levels fall to levels to impact ability to provide service
· Provide technical support for training classes on assigned topics via in-classroom and e-Learning settings (i.e., Zoom, MS Office Teams, etc.)
· Provide support to the Director and Membership Experience team when needed
· Provide support to leadership in planning and administering budgets for equipment, supplies, and events
· Proactively provide other administrative duties as needed or requested
Minimum Requirements
1 – 3 years of proven, demonstrated administrative support experience in a professional environment
· Proficiency in the MS Office suite (Word, Outlook, Excel, PowerPoint, OneDrive). A solid aptitude with video and Web conferencing applications (Zoom, Ring Central, Microsoft Teams, OneNote, etc.) is required
· Ability to learn and become proficient in organizational software systems including document management, accounting, and client relationship management
· Solid time management, proficient organizational skills and the ability to multi-task is essential. Great diligence with the capacity to problem solve, provide decisive judgement and the ability to work with minimal supervision will be required
· Effective problem solving and conflict resolution skills
· Ability to communicate effectively orally and in writing
· Ability to be punctual and manage time effectively
· Ability to provide timely and accurate follow-through on projects, member or staff requests
· Ability to maintain a professional manner and positive interactions with members, staff, and visitors
· Attention to detail, customer focused, and answer the telephone on the first ring
Company DescriptionOur committed staff of nearly 200 employment law attorneys, human resource professionals, researchers, facilitators, coaches, trainers, investigators, negotiators, and other specialists offers you the broadest array of professional services under one roof. To give you the help you need, we’ve assembled a team of respected industry veterans who work at the top level of their specialized disciplines.Company DescriptionOur committed staff of nearly 200 employment law attorneys, human resource professionals, researchers, facilitators, coaches, trainers, investigators, negotiators, and other specialists offers you the broadest array of professional services under one roof. To give you the help you need, we’ve assembled a team of respected industry veterans who work at the top level of their specialized disciplines.