Front Desk Coordinator/Front Office Manager

2 months ago

Atlanta, United States dermani MEDSPA Full time
Job DescriptionJob Description

We are seeking a highly motivated and enthusiastic Front Desk Coordinator/Front Office Manager to join our team at the Dermani Medspa North Buckhead Chastain location Dermani Medspa is a reputable medspa that originated in Atlanta, GA. We are a fast growing company that focuses on providing wonderful customer service, and scientific evidence based aesthetic services to our patients. 

This is a full time position that can average 35-40 hours a week, operating in 10 hours shifts. We are open to hiring the appropriate candidate for this position as a front desk coordinator, and then promoting to a front office manager, if there is the potential and drive to progress within the company. Our hours of operation are Monday through Friday, 9:00-7:00, Saturday 9:00-5:00.  

Responsibilities:

  • Creating a welcoming atmosphere in the lobby. Most importantly, providing quality customer service to our patients

  • ​​​​​You will coordinate and oversee all facets of front office duties; providing a knowledgeable check-in and check-out process, rescheduling, taking payments, signing up clients for memberships, coordinating and communicating with providers, etc

  • ​​​​​​​​​​Manage patient information and accurately documenting in patient profiles 

  • Answering phone calls with professionalism, politeness, and positivity 

  • Respond to daily incoming emails and inquiries

  • Keep the front desk and lobby area clean and organized. Light cleaning during downtime

  • Open and close the front desk/lobby area

  • Communicate regularly with Clinical Director regarding any client situations seen through emails, messages, or interactions at the front desk

  • Maintain a business professional appearance with attire, hair, make-up, etc

  • Prospecting for new clients/members to grow the business

  • Manage front desk coordinators schedules 

  • Office supply inventory and retail inventory ​​​​management 

  • Review client accounts for accuracy 

  • Adhere and has full knowledge of Dermani MEDSPA® Front Office Manual, services, and memberships details 

  • Field phone calls regarding client’s accounts 

  • General accountability for all front office activities in the facility 

Qualifications:

  • The ideal candidate should have a minimum of 2 years of customer service or front desk experience, with a preference for those with prior experience in an aesthetics/med spa or healthcare environment

  • Strong knowledge or familiarity with aesthetic treatments, medical grade skincare products, and trends in the aesthetic, beauty, and wellness industry

  • Sales and commission driven

  • Focused on contributing to the growth of our company

  • Ability to work cohesively with others and be a team player

  • Ability to complete and prioritize duties without supervision 

  • History of strong work ethic, punctuality, good attendance, and reliability

  • Proficiency in using office software, POS, and scheduling systems, experience with ZENOTI software is a plus

  • High school or equivalent (Required)

  • Customer service: 2 years (Required)

  • Managerial/supervisor experience: 1-2 years (Required)

  • Med spa/aesthetic/healthcare experience: 1-2 years (Required)

Schedule: 

  • 10 hour shift (4 days a week) 

Benefits: 

  • Paid Training 

  • Hourly and commission pay 

  • Employee discount

  • Opportunities for advancement 

  • Health, dental, and vision insurance 

  • 401(k)

Company DescriptionFAMILY owned Dermani Medspa Franchisee with four existing locations in North Buckhead, Alpharetta, Peachtree Corners, and Cumming, and soon to open in September Athens, GACompany DescriptionFAMILY owned Dermani Medspa Franchisee with four existing locations in North Buckhead, Alpharetta, Peachtree Corners, and Cumming, and soon to open in September Athens, GA

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