Hotel Front Office Manager
4 months ago
- Gather financial information and generate occupancy reports for the general manager
- Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
- Hold responsibility for the front desk budget and order any necessary office supplies
- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
- Experience with MS office and bookkeeping skills desired
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
- 1 year of previous experience working in the hospitality industry
- Showcase exceptional multitasking, communication, and management skills
- Must possess a high school diploma or equivalent certification (GED)
Next to the Highway 19/I-285 intersection, our stylish suites are at the heart of the Perimeter Center business district. We're less than a mile from Dunwoody Metro Station, linking to downtown Atlanta, and Perimeter Mall is 10 minutes away via free shuttle – covering a three-mile radius.
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