Hotel Front Desk Manager

4 weeks ago


Atlanta, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time
Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today

Responsibilities

•Gather financial information and generate occupancy reports for the general manager
•Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
•Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
•Make sure to adhere to the front desk budget and put in orders for office supplies as needed
•Manage the hiring, training, and supervision of all front office staff members, and ensure they're providing exceptional guest service and uphold hotel policies

Qualifications

•At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
•Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
•1 year of previous experience working in the hospitality industry
•Have superb communication skills, management skills, and multitasking skills
•Must possess a high school diploma or equivalent certification (GED)

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