Patient Experience Coordinator

4 weeks ago

Asheville, United States Triangle Visions Optometry Full time
Job DescriptionJob DescriptionJoin Triangle Visions as a Patient Experience Coordinator in Asheville, NC

Are you a great communicator with a passion for healthcare? Triangle Visions invites you to join our team as a Patient Experience Coordinator.

Why Work With Us?
- Work-Life Balance: Enjoy a supportive Monday - Friday schedule.
- Competitive Compensation: Monthly bonus plan and comprehensive benefits package.
- Health Benefits: Medical, dental (100% of preventative care covered), and free vision coverage.
- Generous Time Off: Paid time off (PTO) and holiday pay.
- Professional Development: Access $5K+ annually for tuition and continuing education reimbursement.
- Family Support: Adoption assistance program.
- Employee Perks: Free eyewear and discounts for friends and family.

Your Role:
- Maintain a professional and friendly attitude while greeting office guests and speaking with patients about their insurance coverage and appointments.
- Handle record-keeping, invoicing, database maintenance, and customer issues.

Join Us Today
Ready to make a difference in patients' lives and advance your career? Apply now for the Patient Experience Coordinator position in Asheville, NC, and become part of the Triangle Visions teamResponsibilitiesPatient Experience Coordinator Job Responsibilities
  • Greets patients without delay.
  • Promptly answers the telephone in a friendly and courteous manner.
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
  • Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
  • Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
  • Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
  • Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
  • Determines both medical and vision insurance eligibility in accordance with patient’s current plan coverage.
  • Ensures all office systems are maintained.
  • Maintains a safe working environment for all team members and patients.
  • Performs other administrative responsibilities as assigned by Practice Manager or as business needs.
Required SkillsPatient Experience Coordinator Job Qualifications
  • High School graduate or equivalent  
  • 2+ years of office experience in a healthcare setting  
  • Basic knowledge of services, products, vision insurance plans/coverage and office operations preferred, but not required.
  • Strong customer service skills
  • Strong communicator and listener  
  • Problem solving ability  
  • Organization skills  

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