Patient Services Coordinator II
1 week ago
Position Overview
About the RoleAre you seeking a rewarding career as a Patient Services Coordinator II? This is an excellent opportunity to contribute to a leading healthcare organization, Mission Hospital, recognized for its commitment to patient care and community service.
Employee BenefitsAt Mission Hospital, we provide a comprehensive rewards package designed to support the health, lifestyle, career development, and retirement of our staff. Our benefits include:
- Extensive medical coverage with minimal out-of-pocket expenses, including prescription and behavioral health services, telemedicine, and emergency medical transport.
- Options for dental and vision insurance, life and disability coverage, flexible spending accounts, and supplemental health plans.
- Support for family planning and fertility through specialized programs.
- Access to free counseling services and resources for overall well-being.
- Family assistance programs, including adoption support and childcare resources.
- 401(k) retirement plan with employer matching contributions.
- Employee Stock Purchase Plan and financial planning services.
- Educational support for tuition, certifications, and scholarships.
- Recognition programs for employee achievements.
- Generous paid time off and family leave policies.
Note: Eligibility for benefits may vary based on location.
Our dedicated team is passionate about fostering positive interactions with patients and their families. If you are committed to enhancing the patient experience, this role may be the perfect fit for you.
Key Responsibilities and QualificationsRole Responsibilities:
As a Patient Services Coordinator II, you will act as an advocate for patients and their families, enhancing customer service and promoting a culture centered on patient and family needs. Your responsibilities will include:
- Utilizing effective communication and critical thinking skills to assist guests with inquiries, both in person and over the phone.
- Monitoring and guiding guests in accessing the Emergency Department with compassion and care.
- Serving as a liaison for patients and families, addressing concerns promptly and proactively.
Qualifications:
Required Education: High School Diploma or Equivalent
Preferred Education: Associate's Degree or higher
Required Experience: Minimum of one year in customer service or a public-facing role. Familiarity with automated information systems is essential. Completion of de-escalation and compassionate communication training within the first year is required.
Mission Hospital stands as a premier healthcare facility, consistently recognized for its clinical excellence and patient safety. We are proud to be a regional leader in specialized care, including trauma and pediatric services.
We are committed to fostering a diverse and inclusive workplace and are proud to be an equal opportunity employer.
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