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Resident Services Coordinator

2 months ago

Tampa, United States GMH Communities Full time
Job DescriptionJob Description

GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience.

Job Description:

The Resident Service’s Coordinator reports to the General Manager with their primary responsibilities including supporting the efficient operation of the property, collecting and posting of rent and much of the property accounting, and outstanding customer service.

Responsibilities:

  • Have a strong knowledge of the resident database, accounts receivable, and accounts payable
  • Ensure timely payments of invoices & delinquency policies are followed
  • Participate in the daily operations of the property
  • Collect all rent, post rent, take action on delinquent rent
  • Assist in the posting and paying of invoices as necessary
  • Assist in Maintenance follow ups
  • Thorough knowledge of office applications and company policies
  • Thorough knowledge of resident handbook and resident leases
  • Maintain inventory of marketing, events, and office supplies
  • Assist in resolution of resident conflicts

Requirements:

  • Bachelor degree strongly preferred, high school diploma required
  • 1-2 years’ experience in various positions in a residential rental community or hospitality industry is preferred
  • Strong financial, organizational, analytical, and decision-making skills
  • Strong knowledge of local universities and surrounding communities
  • Proficiency in Microsoft Office
  • Basic knowledge of Social Media and online presence
  • Must have excellent communication and people skills, and a passion to serve

Benefits:

  • 401(K) Matching Program
  • Health, Dental, and Vision Insurance
  • Paid Time Off